Customer Support Specialist

Customer Support Specialist

Position Summary: As a Customer Support Specialist, you will be the first point of contact for our clients and a crucial part of our team. Your primary role will be to manage incoming calls with a friendly and professional demeanor, ensuring data is recorded accurately and efficiently. You will play a key role in maintaining our CRM system with up-to-date and precise information about new leads and referral sources. Additionally, you will be responsible for scheduling appointments for our estimators and sales representatives as new leads come in.

Key Responsibilities:

• Input new leads into the CRM, ensuring all relevant client information and referral sources are accurately captured.
• Schedule and coordinate appointments for estimators and sales representatives, ensuring proper timing and preparation.
• Serve as the welcoming face of the company, greeting and assisting clients visiting the office with professionalism and courtesy.
• Assist with the daily cleaning and organization of the main office space to maintain a tidy and professional environment.
• Support other administrative duties, including filing, data entry, and maintaining office documents and records in an organized and efficient manner.
• Proactively prospect and qualify leads (Inside Sales) through phone calls, emails, and online platforms to drive sales growth.

Benefits:

• 401(k) 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• Paid Time Off (PTO)
• Professional Development Assistance

Requirements

Preferred Skills:

• Communication Skills: Ability to communicate clearly and effectively, both in person and over the phone, with clients, visitors, and staff.
• Customer Service Orientation: A friendly and approachable demeanor with the ability to address inquiries and resolve issues efficiently.
• Organization: Strong organizational skills to manage multiple tasks, appointments, and data with attention to detail.
• Adaptability: Flexibility to adapt to changes in work environments, tasks, or priorities.
• Teamwork: Ability to work well with others and collaborate effectively with staff members across various departments.