Customer Support Specialist
Remodel Health
Overview We are looking for a highly driven, team-oriented self-starter to join our growing PeopleKeep Customer Support team. This role requires someone who is extremely organized, hardworking, an excellent communicator, self-motivated, and technically savvy. We are seeking candidates with strong client-facing and problem-solving skills to help ensure clients successfully select health plans and manage their health expenses. Our PeopleKeep Support team needs someone who is cross-functionally inclined and will find great joy in collaborating with Sales, Customer Success, Product and Marketing teams in ensuring clients' success with the PeopleKeep platform from onboarding to renewal. Why Remodel Health? Lead in a High-Growth, Disruptive Market: Join a company at the forefront of the ICHRA movement—one of the most promising shifts in employer-sponsored healthcare—backed by strong investor conviction and market momentum. Build in a Category-Defining Company: Help define not just a product, but a whole category. Remodel is uniquely positioned to influence the future of health benefits, with a differentiated model and growing traction across key stakeholders. Collaborate with a Visionary, Values-Driven Team: Work alongside a leadership team deeply committed to innovation, impact, and humility—where open-mindedness, creativity, and mission-driven thinking guide strategic decisions. Drive Real-World Impact at Scale: Your work will directly contribute to helping real people—families, small business owners, and employees—access better health coverage options that fit their lives. Key Responsibilities Provide direct support to employers and employees via phone, email, and chat regarding their HRAs and health benefit options Communicate plan details, deadlines, and confirmation notices to ensure clarity and confidence in the process Learn, embrace and utilize technology solutions to track, document, and manage support interactions Identify opportunities to streamline processes and improve the customer experience Collaborate cross-functionally with internal teams to resolve issues and ensure a seamless customer journey Achieve annual new and renewal production goals. This includes monitoring progress toward goals on an ongoing basis and making any changes in work habits or workflows to achieve short- and long-term goals Assist and support colleagues with new and existing client needs Maintain a positive attitude and contribute to a harmonious and cooperative spirit within the organization Identify opportunities to cross-sell new/renewal accounts alongside other departments Perform special projects at management's request All other duties as assigned Qualifications 3–5 years of experience in a customer-facing role (support, advisement, or insurance preferred) Strong written and verbal communication skills Ability to multitask across systems and keep accurate documentation Calm, empathetic demeanor when handling complex or sensitive issues Building teams and processes Preferred Attributes Bachelor's Degree or combined equivalent of education and experience Health & Life License (or ability to obtain shortly after hire) required Additional Information Must be willing to travel as required Why Join Remodel Health? Full health benefits offering, including life, long-term disability, dental, and vision Generous PTO 401(k) match Sabbatical PTO available after 5 years of employment This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Technology, Information and Internet #J-18808-Ljbffr Remodel Health
- Overview We are looking for a highly driven, team-oriented self-starter to join our growing PeopleKeep Customer Support team. This role requires someone who is extremely organized, hardworking, an excellent communicator, self-motivated, and technically savvy. We are seeking...SuggestedFull timeTemporary workWork at officeWork from homeShift work
- ...Customer Support Specialist I Indianapolis, Indiana, United States Function: Customer Experience Reports to: Director, Customer Support Reviewed: 05.2026 Location: Hybrid - Downtown - Indianapolis Position Summary: The Customer Support Specialist I provides tier one support...SuggestedTemporary workCasual workLocal areaRemote workWorldwideFlexible hoursWeekend work
$17 - $19 per hour
Overview Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building... ...advancement About the Role We’re Looking For: A Customer Support Specialist who will be responsible for providing superior technical support...SuggestedHourly payContract workTemporary workWork experience placementLocal areaImmediate start- Overview Position Purpose: The Customer Support Specialist manages, communicates and monitors all aspects of a project and/or order. This role provides internal support and serves as a liaison between BCI’s sales team and clients while supporting all internal departments...SuggestedFull timeWork at office
- Job Description:The customer support specialist deals with all levels of external customer contact, as well as internal contacts in other supporting business functions as appropriate (i.e., accounting, credit, transportation, planning, information technology, etc.). The...Suggested
- ...how often (in days) to receive an alert: Requisition ID: 17089 Location: Indianapolis, IN, US, 46250 Date: Jul 22, 2026 Customer Support Specialist Job Description OVERVIEW: The Customer Support Specialist is a key member of the customer support, spare parts, and service...Work at officeRemote work
- ...Zephyra co is looking for a Customer Service Representative in Indianapolis, Indiana, to be the main point of contact for customers. This role focuses on resolving issues across various channels and providing a positive customer experience. Ideal candidates will have...Remote workFlexible hours
- Gilder Search Group is seeking Remote Customer Support Representatives in Indianapolis, Indiana. Ideal candidates should have at least two years of call center experience and be able to manage 80 to 100+ calls daily. Responsibilities include managing incoming calls, assessing...Remote work
- OPENLANE in Carmel, Indiana is seeking a Customer Support Specialist to deliver superior technical support and troubleshooting for OPENLANE customers. You will draw on your customer service skills and technical know‑how to resolve issues and guide users to effective solutions...
- Leidos LLC is looking for full-time Bilingual Customer Service Representatives for our FHA Resource Center in Indianapolis, IN. The role involves responding to inquiries about housing and FHA mortgage programs while delivering exceptional customer service in a fast-paced...Full time
- ...AirportParkingReservations.com, Inc. is seeking a full-time work-from-home Customer Service agent. In this role, you will provide live chat, email, and phone support to customers for airport parking reservations. Our CS team is crucial for enhancing customer satisfaction...Hourly payFull timeRemote workWork from homeFlexible hours
- ...A customer service provider in Carmel, IN, seeks a Spanish Bilingual Customer Service Representative to deliver excellent support to English and Spanish-speaking clients. This role involves managing inbound and outbound calls, verifying insurance information, and addressing...
- ...Contact Government Services, LLC is looking for a Bilingual Customer Service Representative in Indianapolis to support a large Federal agency. This full-time position involves responding to customer inquiries about housing and FHA mortgages through calls and emails. The...Full time
- About the job Travel Customer Support Specialist Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home. This role is ideal for...Immediate startRemote workFlexible hours
$21 per hour
...Service Representative, you will play a critical role in ensuring customer satisfaction through exceptional service, accurate order... ...You will have the opportunity to join a growing company with a supportive executive leadership team, and you will be off on major holidays...Contract workTemporary workLocal areaMonday to Friday$21 per hour
...Service Representative, you will play a critical role in ensuring customer satisfaction through exceptional service, accurate order... ...You will have the opportunity to join a growing company with a supportive executive leadership team, and you will be off on major holidays...Contract workTemporary workLocal areaMonday to Friday- ...About the job Customer Representative About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home...Immediate startRemote workFlexible hours
$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role Overview:We are welcoming participants from all backgrounds, including anyone looking for administrative...Part timeCasual workRemote workFlexible hours- ...We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information...
$17.2 - $36 per hour
...Customer Specialist In Training As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers through every step of their journeywhether buying, selling...Hourly payFull timeWork at office- PURPOSE: Answer incoming phone calls. Provide a variety of service functions with excellent member service. RESPONSIBILITIES AND DUTIES • Answer telephone calls and process members transactions as requested • Answer individual questions or help members with problems...Night shift
- ...We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include... ...Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical...Contract workPart timeLocal area
- ...About the job Customer Service Representative Remote Position: Customer Service Representative Position Overview:... ...will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for...Permanent employmentFull timeWork at officeRemote work
- ...This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via...
$15 - $16 per hour
...Customer Service Team Member roles are waiting for you! Get on the CREW! We are honored to be a Glassdoor's Best Place to Work Recipient for 2023, our 4th year in a row! Are you searching for the BEST JOB EVER? Ask anyone, Crew Carwash is famous for...Base plus commissionHourly payFull timeTemporary workPart timeImmediate startFlexible hoursDay shiftAfternoon shift$18.05 per hour
...This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer...Full timeFor contractorsWork experience placementAfternoon shift$17.5 per hour
...The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer...Immediate startWorldwideShift work- ...furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by... ...first point of contact for customers, providing administrative support to store operations while assisting with various office functions...Work at officeWorldwideShift work
$17 - $34.15 per hour
...Customer Service Representative We're building a world of health around every individual — shaping a more connected, convenient and... ...position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues...Hourly payFull timeLocal areaRemote work$15 per hour
...Customer Service Representative at Barkefellers Northeast Someone who can make every client feel like a VIP (Very Important Pet-parent... ...for first impressions and sweet reunions. Jumping in to support other team members whenever needed. We're all in this together....Local areaWeekend workAfternoon shift
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