Customer Support Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Operational Support Specialist Indianapolis, IN, US 2 days ago Requisition ID: 2819 Salary Range: $18.00 To $20.00 Hourly Operations Support Specialist Why Superior Auto? At Superior Auto and SAC Finance, we are more than a Buy Here, Pay Here company. Since 1975, we have helped hardworking individuals gain access to reliable transportation and the opportunities that come with it. Today, we proudly serve customers throughout Indiana, Ohio, Michigan, and Kentucky with a mission built on relationships, trust, and helping people move forward. About the Role We are looking for an Operations Support Specialist who enjoys solving problems, staying organized, and supporting both customers and internal teams. In this role, you will help ensure customers remain compliant with their contractual obligations while assisting them in using the benefits Superior Auto provides. What You Will Do Monitor and track vehicle and customer compliance requirements Work with Operations to resolve customer and vehicle-related compliance issues Keep systems updated with current vehicle information and completed interventions Monitor vehicle concerns and validate that proper resolutions are completed Partner with Operations to provide customers with feedback on vehicle issues Maintain documentation of vendor support provided to vehicles or customers Communicate with dealerships to ensure customer and company concerns are addressed What Makes You Successful Ability to multi-task and work in a fast-paced environment Ability to lead problem solving with customers and vendors Strong computer skills, including writing, documentation, and system updates Clear communication and strong attention to detail Qualifications High school diploma or equivalent Automotive customer service experience preferred Must be at least 18 years of age with a valid driver’s license and good driving record Proficient use of Microsoft Office Suite or related software Paid Holidays, including your birthday Health, Dental and Vision Insurance Available 401(k) with company match Superior Auto is an Equal Opportunity Employer #J-18808-Ljbffr