Self-Storage Property Manager

Property Manager

At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business.

We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list.

Mission

The mission of the Property Manager is to drive property performance through exceptional customer service, operational excellence, and proactive property care. Based in Bellingham, WA, this role supports occupancy and revenue growth by delivering tailored storage solutions, maintaining a clean, safe, and visually appealing facility, and ensuring all interactions reflect the FreeUp Storage brand. By balancing front-line customer engagement with hands-on property upkeep, the Property Manager plays a key role in creating a best-in-class experience for tenants and the surrounding community.

Outcomes

• Conversion Rate Success: Consistently maintain a 75%+ conversion rate from leads and reservations to move-ins each month through effective customer engagement and follow-up.
• Occupancy and Revenue Growth: Achieve and sustain 90%+ occupancy at the facility and drive month-over-month revenue growth by executing sales strategies, pricing optimization, and proactive retention efforts.
• Delinquency Management: Keep monthly delinquency at 3% or less through timely follow-up, clear communication, and consistent enforcement of payment policies.
• Property Protection and Auto-Pay: Maintain at least 80% customer enrollment in the Property Protection and Auto-Pay programs by effectively communicating program benefits.
• Customer Experience Excellence: Maintain an average customer satisfaction score of 4.7/5 or higher on reviews or internal surveys by delivering a consistently positive, customer-centric experience.
• Facility Maintenance and Audit Readiness: Complete 100% of weekly facility inspections and routine maintenance tasks, maintaining audit readiness and ensuring safety, cleanliness, and functionality at all times.
• Local Marketing Execution: Conduct at least 2 grassroots marketing or community engagement activities per month, including event participation, partnerships, or local outreach to promote brand awareness and lead generation.
• Accurate Record-Keeping: Maintain 100% accuracy in digital records and tenant documentation, with zero compliance or audit issues through consistent updates and system usage.

Competencies

• Communication: Clearly communicates with customers and team members, resolving issues with professionalism and empathy.
• Business Acumen: Understands property operations and stays current on local regulations, including state lien laws.
• Customer Centricity: Delivers excellent service by matching storage solutions to customer needs and maintaining a clean, safe facility.
• Initiative: Proactively identifies and addresses maintenance, safety, and operational needs without prompting.
• Technology Adaptability: Comfortable using business systems and adopting new tools to improve efficiency and accuracy. (MS office, and experience with a CRM system)

Qualifications

• Possess a valid driver's license, insurance, and reliable transportation.
• High school diploma required.
• 1-3 years of relevant work experience in a customer facing environment, with day-to-day management responsibilities.
• The ability to work well and perform duties independently and in a team setting.
• Possess a working knowledge of computers and applications such as Microsoft and Outlook. etc.

Compensation & Benefits

• Competitive Full Time Hourly Rate: $21 - $25 per hour.
• Quarterly bonus opportunities.
• Employee discounts.
• Comprehensive benefits including 401k with company matching.
• Company paid health, vision, dental, short-term disability, and life insurance.
• Paid time off.