Leasing Consultant

Role Overview Leasing Consultant responsible for leasing apartments, retaining residents through customer service, and handling administrative and financial responsibilities for their assigned community. Responsibilities Ensure leasing procedures are followed on a daily basis. Manage availability guidelines. Review leasing follow up weekly. Receive incoming phone calls from prospects professionally and welcome them, entice them to visit the community, check answering service messages and follow up as necessary. Visually inspect the entire property (office, models, compactor, vacant units, and amenity areas) daily for cleanliness and overall appearance, including picking up trash, operating the trash compactor, carrying cleaning supplies, vacuuming stairs, and cleaning apartments to resident‑ready standards. Lease apartments to qualified prospects. Schedule move‑ins to minimize rent loss. Escort prospective residents to apartments and amenity areas. Drive golf cart or walk with prospects. Prepare all necessary paperwork before submitting lease files for verification. Verify applications and process files quickly through phone calls and correspondence; submit to manager for approval and set up file for move‑in. Turn in traffic and phone recap weekly to the Community Director. Follow up with each visitor within 24 hours via personal phone call and send a personal note/email within seven days of their visit. Perform any other projects or assignments given by the Community Director or Regional Director. General Office/Administrative Responsibilities Conduct move‑in, move‑out and turnkey inspections and follow through with any concerns. Maintain key closet procedures to ensure proper control of access and security on the property. Receive and acknowledge resident notices and prepare files. Maintain dress code as outlined in the policy manual and ensure Leasing Team adheres to the policy and uniform schedule. Assist in lease renewal procedure: Complete lease renewal printout and submit to Community Director for approval. Contact each resident by phone up to 75 days before the end of their initial term. Send renewal letters to residents unreachable by phone. Type new leases. Follow up on any promises made at time of renewal. Assemble move‑in packages. Keep all filing current. Operate office alarm system in conjunction with opening and closing the office. Deliver thorough move‑in presentation to new residents. Calculate daily rent, prorate charges, late fees and percentages. Write up all maintenance requests upon receipt. Qualifications Ability to effectively communicate with people. Three (3) years of experience. Bilingual Korean and/or Spanish preferred. Ability to maintain a professional image. Strong organizational skills. Strong verbal skills. Excellent customer service orientation. Assertive attitude. Ability to effectively "close" a sale. Must pass drug screening test. Ability to manage and coach a team of Leasing Professionals. Must possess a valid Driver's License. Experience in leasing properties to prospective residents and managing current residents; experience using Knock, Onesite, and AIRM. Reports To: Community Director, Assistant Community Director Job Classification: Non‑exempt. Paid coefficient overtime for all hours worked over 40 each week. EEO/AAP: Our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our residents and our communities can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. We are an Equal Opportunity, affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. Physical Demands: While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle or feel objects; talk and hear; stand; walk; reach with hands and arms, climb, stoop, and squat; intermittently sit; and must be able to physically access all exterior and interior parts of the property and amenities. Leasing Professionals must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Understanding of Job Essentials: I acknowledge that I have read and fully understand the above requirements, which are part of my job responsibility as Leasing Professional for Titan Corp. I also certify that I am able to perform these duties. I understand Titan Corp has the right to amend or revise this job description as necessary. All pre‑employment screening activities are conducted in compliance with federal and state employment laws. Background checks are completed during the post‑offer stage in compliance with the Fair Credit Reporting Act requirements. I fully understand the content of this job description, have had the opportunity to ask questions, and have had the job duties and responsibilities, requisites, and physical demands and working conditions explained to me. I am capable of performing the essential functions of this job with or without reasonable accommodation. If I need accommodation, I will ask the hiring manager for it. #J-18808-Ljbffr