Guest Safety Ambassador

Job Description The Guest Safety Ambassador is responsible for ensuring the safety and wellbeing of our Colleagues, guests and visitors as an integral part of our operations. As a Guest Safety Ambassador, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination. Responsibilities Consistently offer professional, friendly and engaging service Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises. Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance Ensure that any violations to law or hotel policy are investigated and reported Respond to all emergency situations and provide First Aid and CPR as required Correct and report any fire hazards or health and safety hazards Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations Conduct regular floor patrols, cash counts and crowd control Conduct departmental key control audits and maintain key control records Maintain computer records of all actions in a Daily Activity Report Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned Qualifications Previous experience in a Security role required Relevant security experience in a luxury hotel environment is required Computer literate in Microsoft Window applications required Certification in CPR First Aid required Must possess a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to lead by example, believe in a strong team culture and set the scene for high performance Certificates, Licenses, Registrations Guard Card License - desirable, not required. CPR Certification - required, able to obtain one within 90 days of employment Benefits Hourly Rate: $34.92 Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe. We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH Competitive Health Benefit Package within 30 days of employment 401(k)/Roth IRA Eligibility after 60 days of employment Visa Requirements Must provide proof of eligibility to be employed in the United States of America. Equal Employment Opportunity Statement Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D. #J-18808-Ljbffr The Fairmont Hotel