Collaboration Engineer
Careers Integrated Resources Inc
IT: Desktop Support Analyst
Provide personalized service to Business Partners by identifying source of customer technology-related problems and providing a resolution. Strong technical understanding of the various hardware, software and networking systems being supported. Determine the appropriate course of action within the incident management process (ITIL). Works under limited supervision on non-routine, moderately technical assignments. Regularly use judgment in work assignments and decision making that affect operations. Provide a solution to technology related problems, issues and questions, or escalate them to the appropriate support areas. Utilize and update knowledgebase. Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure). Update and close ServiceOne tickets for work being performed. Maintain technical/professional knowledge by reviewing publications, establishing personal networks, attending training. These positions report to the Managers of the Service Desk and Desktop Support and interact with all levels of employees throughout companies. Occasional interactions with outside software and hardware vendors, and technical personnel in other organizations.
Vacancy posted 4 days ago
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