General Manager

About Us: BBB was founded in 2008 by James Beard award-winning and Michelin-recommended chef John Currence with a mission to elevate the most important meal of the day. It is our goal and expectation to provide the finest and highest quality food, drink and service to every guest who passes through our doors. We commit ourselves to inspire excellence in all our staff members through intentional communication, education and exceptional hospitality. We are open 7 days a week to serve lunch, brunch, cocktails and full service catering.

Job description: Big Bad Breakfast is seeking a passionate, motivated and experienced individual to join our dynamic team as a General Manager. As a key member of our management team, you will play a vital role in delivering exceptional guest experiences, maintaining high operational standards, and leading a dedicated team. This role requires strong leadership, excellent communication, and a passion for top-tier service in a fast-paced, high-energy environment. If you’re ready to lead a growing, innovative brand and be part of a supportive team, we’d love to hear from you!

Job Summary: We are seeking a dedicated and experienced General Manager to oversee the daily operations of our establishment. The ideal candidate will be responsible for ensuring exceptional customer service, maintaining inventory control, and managing staff effectively. This role requires a strong background in the food industry, particularly in restaurant management, to ensure that our store runs smoothly and meets all operational standards.

Responsibilities:

Lead and manage daily store operations to ensure efficiency and productivity.

Oversee inventory control processes, including ordering, receiving, and stock management.

Develop and manage budgets to optimize financial performance while maintaining quality service.

Ensure compliance with food safety regulations and maintain a clean and safe environment for both staff and customers.

Train, mentor, and develop staff to enhance their skills in customer service, food preparation, and overall operations.

Address customer inquiries and complaints promptly to ensure satisfaction.

Collaborate with upper management on strategic planning and operational improvements.

Monitor sales performance and implement strategies to drive growth.

Must be flexible and able to work both front-of-house and back-of-house positions as needed.

Skills:

Strong knowledge of inventory control practices and procedures.

Proficient in budgeting and financial management within a retail or food service environment.

Understanding of food safety standards and regulations applicable to the food industry.

Experience in staff training and development, with a focus on enhancing team performance.

Background in food service operations, including cooking or bartending experience is a plus.

Excellent customer service skills with the ability to resolve conflicts effectively.

Strong leadership abilities with a focus on team collaboration and motivation.

Job Type: Full-time

Benefits:

Dental insurance

Employee discount

Flexible schedule

Health insurance

Vision insurance

Work Location: In person