Revenue Operations Associate

Decagon Job OpportunityDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle — shape how we work and grow as a team.Decagon's Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency, and getting things done.In this role, you will:Operations & systems: own important day-to-day processes across GTM functions, including managing account and opportunity ownership, processing deals and renewals, driving reports and dashboard creation, operationalizing territories and moreData & analytics: monitor our CRM, records and dashboards and own various reporting for GTM leadership. Create, manipulate and analyze reports to derive data-driven insightsData quality & integrity: own the data quality of our internal systems by running regular audits and working with the team to drive long-term improvementsDocumentation and project management: create & maintain documentation on our internal processes, best practices and system requirements. Work with senior team members to streamline processes and implement solutionsYour background looks something like this:2-4 years of experience in Sales Operations or an equivalent role. You've identified broken processes before being asked and fixed themOwnership & bias for action: you enjoy having end-to-end ownership of deliverables with an ability to get deep into details to get them doneCommunication: you are an excellent communicator, both written and verbalCross-functional collaboration: you enjoy problem-solving with stakeholders and partners from a wide variety of backgrounds and skill setsProficiency with Microsoft Excel/Google SheetsProficiency with Salesforce is required. Experience with GTM tools such as Gong, Clay, Hubspot and others is a plusBenefitsMedical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension)Parental LeaveFertility and family building benefits through CarrotMonthly stipend to support your wellness, lifestyle, and work-life balanceDaily lunches and snacks in the office to keep you at your bestTake what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.