Medical Front Office Assistant

Job Description

Job Description

Medical Front Office Assistant – Evening Shift (5:00 PM – 10:00 PM)
Location: Simi Valley, CA

About Our Clinic
We are a newly opened, family-oriented urgent care proudly serving the Simi Valley community. Our mission is simple: we treat your family like our own. We believe in teamwork, compassion, and creating a supportive environment for both our patients and our staff.

Our urgent care center provides comprehensive medical services for patients of all ages—from toddlers to seniors. Whether it’s a fever, a sports injury, or a routine wellness exam, our friendly ER-certified providers are ready to assist. We take pride in maintaining a clean, welcoming facility and delivering a stress-free patient experience. Patients can skip long ER wait times by walking in or booking online, receiving faster and more affordable care. Quality care for our Simi Valley families is always just around the corner.

Position Overview
We are seeking a reliable and team-oriented Medical Front Office Assistant with a strong healthcare background to support our evening operations. This role is essential in ensuring smooth front desk workflow, accurate patient registration, and efficient billing processes.

Key Responsibilities

• Greet and check in patients with a warm, professional demeanor
• Verify patient demographics, insurance eligibility, and benefits
• Collect copays, deductibles, and self-pay fees accurately
• Perform patient registration and maintain up-to-date records in the EMR/PM system
• Handle incoming calls, appointment scheduling, and online bookings
• Assist with insurance verification and authorization processes when applicable
• Support billing tasks, including charge entry, payment posting, and basic claim review
• Communicate effectively with clinical staff to ensure efficient patient flow
• Maintain front desk organization and ensure compliance with HIPAA regulations
• Address patient questions regarding billing, insurance, and visit details

Qualifications

• Previous experience in a medical front office or urgent care setting required
• Strong knowledge of insurance verification, copays, and basic medical billing processes
• Familiarity with EMR/PM systems (Tebra/Kareo experience a plus)
• Excellent communication and customer service skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong attention to detail and organizational skills
• Team player with a positive, adaptable attitude

Schedule

• Evening shifts: 5:00 PM – 10:00 PM (flexibility preferred)

Why Join Us?

• Be part of a supportive, team-driven environment
• Help build and shape a new clinic culture from the ground up
• Make a direct impact in your local community
• Work alongside experienced, compassionate providers

If you’re someone who thrives in a collaborative environment and wants to be part of a clinic that truly values its patients and staff, we’d love to hear from you.