Deployment Coordinator
Talent Software Services
- Location: Allentown, NY (REMOTE)
- Duration: 6 months
- GBaMS ReqID: 10927971
- Role: Deployment Coordinator
- Lead weekly planned and emergency deployments for PPL Customer Service applications.
- Orchestrate and coordinate pre-deployment activities.
- Secure required Cloud support, Database support, and other technical resources.
- Maintain deployment schedules, checklists, implementation plans, and readiness tracking materials.
- Maintain a deployment registry documenting successful, failed, and postponed deployments.
- Conduct weekly business touchpoint meetings to:
- Review test plans.
- Confirm post-deployment validation coverage.
- Align teams on deployment readiness expectations.
- Facilitate deployment readiness meetings and go/no-go discussions.
- Coordinate deployment communications and post-deployment follow-ups.
- Collaborate with Scrum Masters across the value stream to support successful releases.
- Remove technical barriers before and during deployments.
- Assist business partners with deployment-readiness troubleshooting, including access and permissions issues affecting QA test scripts.
- Coordinate validation activities and confirm completion of:
- Smoke testing.
- Business verification.
- Operational handoffs.
- Work with cross-functional teams to drive accountability and maintain Root Cause Analysis outcomes.
- Maintain communication among vendors, contractors, and PPL IT.
- Minimize QA environment overlaps and mitigate dependency risks that could delay application releases.
- Identify and escalate:
- Deployment blockers.
- Schedule conflicts.
- Environment readiness concerns.
- Risks and issues.
- Required approvals.
- Open action items.
- Drive deployment issues and action items through successful completion.
- Strong understanding of deployment, release, change, and implementation coordination practices.
- Ability to organize complex deployment activities across multiple teams, systems, environments, vendors, and contractors.
- Skilled in managing:
- Deployment schedules.
- Checklists.
- Dependencies.
- Risks and issues.
- Approvals.
- Action items.
- Deployment records.
- Recurring communication cadences.
- Strong written and verbal communication skills.
- Experience preparing stakeholder updates, organizational deployment communications, and executive-ready status summaries.
- Strong analytical, organizational, troubleshooting, and problem-solving abilities.
- Familiarity with production support, DevOps, change management, QA environments, application release environments, and post-deployment validation practices.
- Support Agile delivery teams and coordinate release activities across:
- Sprints.
- Program increments.
- Projects.
- Value stream milestones.
- Understand relationships and responsibilities across Product Owners, Scrum Masters, technical leads, testing teams, operations, business stakeholders, vendors, and contractors.
- Manage release readiness, deployment tasks, implementation dependencies, test plan alignment, and validation activities within backlogs or release plans.
- Coordinate cross-functional release activities to ensure alignment between Agile delivery and deployment requirements.
- Strong communication skills with the ability to align cross-functional teams and employees at all organizational levels.
- Communicate deployment timing, readiness, risks, responsibilities, and required decisions effectively.
- Collaborative coordinator who keeps teams organized, informed, accountable, and focused on successful implementation outcomes.
- Build effective working relationships across teams with different operating models, priorities, and team dynamics.
- Strong stakeholder management and coordination skills.
- Proactive, organized, and detail-oriented approach to deployment coordination.
- Keep teams aligned, informed, and prepared for upcoming releases.
- Comfortable working in environments with ambiguity and changing priorities.
- Adapt quickly to changing dependencies, risks, and deployment conditions.
- Flexible schedule with availability to support deployments from 9:00 PM to 12:00 AM once or twice per week.
- Willingness to provide occasional weekend support for larger releases.
- Open to learning different aspects of the organization and understanding how teams work together to support multi-year PPL systems expansion.
- Anticipate deployment risks and drive follow-through without requiring direct authority.
- Promote transparency, accountability, clear communication, positive attitude, and a team-first approach.
- Remain calm under pressure and focused on executing clean, well-coordinated deployments.
Vacancy posted 1 day ago
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