Front Office Representative & Rock Star Patient Ambassador

Job Description

Job Description

Benefits:

• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance

Total Performance Physical Therapy is seeking an experienced Front Office Representative / Rock Star Patient Ambassador for our fast-paced, growing outpatient practice. This position plays a critical role in delivering an exceptional patient experience from first phone call through discharge.

We are a people-centered, performance-driven physical therapy practice. The front desk is not an administrative afterthought — it is the heartbeat of our clinics.

Position Overview

This role blends medical front office operations and patient experience management. You will be the first impression of TPPT and the standard bearer for professionalism, organization, and positivity.

This is a full-time position in a well-established clinic.

• Must work 2 evenings per week
• Must be able to work until 8:00 PM at least 2 nights (Mon–Fri)

Essential Duties & Responsibilities

Patient Interaction & Front Desk Operations

• Greet patients promptly in a courteous, helpful manner
• Check patients in and ensure accurate documentation
• Collect copays and patient balances
• Schedule and manage appointments efficiently
• Answer and manage phones; screen calls; take clear, concise messages
• Provide accurate information to patients regarding services and scheduling
• Balance end-of-day payments and prepare bank deposits

Insurance & Billing Support

• Explain health insurance benefits to patients clearly and confidently
• Verify prescriptions and ensure PT referrals are current
• Alert therapists promptly if prescriptions or authorizations require action

Patient Ambassador Responsibilities

• Ensure every patient receives a 5-Star experience
• Conduct patient surveys and engage with patients proactively
• Support reputation management and patient follow-up processes
• Assist with workshops, community events, and attendance tracking

Who This Position IS For

You are:

• Positive, energetic, and solution-oriented
• Highly organized and task-driven
• Reliable and dependable
• Comfortable taking ownership without micromanagement
• A lifelong learner
• Detail-oriented in financial and insurance processes
• Passionate about delivering exceptional service
• Comfortable working in a fast-paced healthcare environment
• Local to the area and committed to the listed schedule

You thrive when:

• The clinic is busy and moving quickly
• Systems are organized and accurate
• Patients feel valued and cared for
• You are trusted to own your environment

Who This Position Is NOT For

This role is not a fit if you:

• Require constant supervision
• Focus on problems more than solutions
• Engage in gossip or office drama
• Dislike accountability
• Are uncomfortable discussing insurance or finances
• Do not care about delivering a high-level patient experience

Qualifications

• Strong communication skills (verbal and written)
• Ability to multitask in a fast-paced setting
• Must be willing to work required evenings 
• Must be local to the area

Compensation & Benefits

• Competitive salary
• Performance-based incentives
• Opportunity for growth within a growing multi-clinic practice
• Positive, team-oriented environment

At Total Performance Physical Therapy, we do not just schedule patients — we build relationships, protect the patient experience, and drive clinical excellence from the front desk forward.