CASE MANAGER

Job Description

Job Description

CASE MANAGER

Openings in Wilmington, Georgetown, Sussex, and Claymont areas

The Case Manager is responsible for assessing participant needs, coordinating and implementing individualized service plans, and advocating for access to services and resources that support successful recovery and community integration. Working collaboratively with participants, families, providers, and community partners, the Case Manager assists individuals in navigating behavioral health, housing, employment, healthcare, transportation, and social service systems. The Case Manager promotes person-centered care and provides coordination, support, and advocacy to help participants achieve their goals and improve overall quality of life.

RESPONSIBILITIES OF THE JOB AND ESSENTIAL ELEMENTSDirect Duties

• Conducts comprehensive assessments to identify participant strengths, needs, preferences, and barriers to success.
• Develops, implements, and monitors individualized service and treatment plans.
• Assists participants in establishing recovery goals and achieving positive outcomes.
• Advocates for participants to ensure access to appropriate services, supports, and community resources.
• Provides community-based case management and support services.
• Conducts screenings, referrals, and service coordination activities.
• Connects participants to behavioral health, medical, housing, employment, transportation, educational, and social service resources.
• Assists participants with obtaining benefits and entitlements, including but not limited to Medicaid, Social Security benefits, housing assistance, and community resources.
• Coordinates services among providers, families, caregivers, and support systems.
• Monitors participant progress and adjusts service plans when necessary.
• Maintains regular participant contact through office, community, home, and virtual visits as appropriate.
• Supports crisis intervention and resource coordination when needed.
• Provides education regarding available services, resources, and recovery supports.
• Accurately documents services provided, participant progress, and service outcomes.
• Maintains compliance with agency, licensing, accreditation, and funding source requirements.
• Documents time worked accurately.
• Other duties as assigned by management.

Other Responsibilities

• Participates in multidisciplinary treatment team meetings and care coordination activities.
• Collaborates with internal programs and external community providers to ensure continuity of care.
• Establishes and maintains relationships with community service agencies and referral sources.
• Identifies service gaps and participates in program development and quality improvement initiatives.
• Completes assessments, case notes, treatment plans, discharge planning, and other required documentation.
• Assists with program reporting and compliance activities.
• Maintains confidentiality and protects participant information in accordance with HIPAA and agency policies.
• Demonstrates professionalism, ethical conduct, and sound judgment.
• Participates in required trainings, supervision, and professional development activities.
• Supports overall program operations and administrative responsibilities.
• Other duties as needed to support participant success and program effectiveness.

ADHERE TO AND FOLLOW

• The By-Laws of the Corporation and as set forth in the Articles of Incorporation.

Job QualificationsEducation and Experience

• Bachelor's Degree in Human Services, Social Work, Psychology, Counseling, Sociology, Behavioral Health, or a related field required.
• One (1) year of case management experience preferred.
• Minimum two (2) years of experience supporting individuals in behavioral health, addiction recovery, mental health, or related human service settings preferred.
• Valid driver's license with acceptable driving record required.
• Ability to work effectively in both office and community-based settings.

Required Skills

• Intermediate computer proficiency and ability to utilize documentation systems.
• Strong verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to assess participant needs and identify appropriate resources.
• Excellent problem-solving and critical thinking skills.
• Ability to work independently and manage multiple priorities.
• Ability to establish and maintain professional relationships with participants, providers, and community partners.
• Strong advocacy and service coordination skills.
• Knowledge of community resources, entitlement programs, and behavioral health services.
• Ability to maintain confidentiality and professional boundaries.

Job CompetenciesCommunication Skills

Effectively communicates with participants, family members, providers, community agencies, and team members.

Assessment & Critical Thinking

Evaluates participant needs, identifies barriers, and develops appropriate service recommendations.

Care Coordination & Case Management

Coordinates, monitors, and evaluates service delivery to support successful outcomes.

Collaboration & Teamwork

Works effectively within interdisciplinary teams and develops strong community partnerships.

Advocacy

Promotes participant rights and assists individuals in accessing services, supports, and benefits.

Problem Solving

Identifies service gaps and develops solutions to address participant needs.

Resource Knowledge & Navigation

Demonstrates knowledge of behavioral health, housing, employment, healthcare, transportation, and community support systems.

Documentation & Compliance

Maintains accurate, timely, and compliant documentation in accordance with agency and regulatory standards.

Cultural Competence & Person-Centered Care

Provides services that respect individual diversity, values, preferences, and recovery goals.

Network FunctionsVehicle Requirements

• Current driver's license with acceptable driving record.
• Current vehicle registration and insurance as required.
• Reliable transportation for community-based responsibilities.

Equipment/MachinesEquipment Operations

• Telephone
• Cellular phone
• Computer
• Copier
• Fax machine
• Calculator

Computer Software Applications

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Electronic Health Record (EHR) systems
• Case management software platforms
• Agency-specific software applications

Physical DemandsPhysical Requirements

• Sitting at a desk or meeting table for extended periods.
• Standing and walking in office and community environments.
• Reaching, bending, lifting, stooping, and twisting.
• Climbing stairs and navigating community settings.
• Driving a vehicle to participant and community service locations.
• Ability to travel throughout the service area as required.

Lifting Requirements

• Ability to lift and carry up to 50 pounds occasionally.

Working Conditions

• Modern, well-lit office environments.
• Community-based service locations.
• Participant homes, healthcare facilities, and community agencies.
• Multiple office locations and field-based assignments.
• Multiple levels of stairs with elevator access where available.

ACCIDENT, HEALTH HAZARD AND SECURITY KNOWLEDGE

• Bloodborne Pathogens
• Right-To-Know
• HIPAA
• Security Procedures
• Fire and Safety Regulations
• Emergency Preparedness Procedures

General Requirements

• Maintain and abide by OSHA requirements and guidelines.
• Observe all Fire and Safety Policies and Procedures.
• Observe all Fiscal, Office, Human Resources, and Personnel Policies and Procedures.
• Observe all Agency Policies and Procedures.
• Observe all HIPAA Policies and maintain confidentiality.
• Complete and return all required Human Resources documentation.
• Attend all required trainings and meetings.
• Maintain a professional demeanor and exercise sound judgment in all employment duties.
• Document time worked accurately.

Drug-Free Workplace Statement

Apis Services maintains a drug-free workplace. As a general policy, pre-employment drug testing is not required for employment with Apis Services.

However, drug and alcohol testing may be required under specific circumstances, including but not limited to:

• Following a work-related vehicle accident, in accordance with applicable policy and legal requirements.
• Following a workplace incident or injury where post-incident or workers' compensation drug testing is appropriate or required.
• Certain affiliates may be subject to federal, state, licensing, regulatory, contractual, or funding agency requirements that mandate pre-employment or ongoing drug testing for specific positions or programs. In those cases, the affiliate-specific policy will govern those positions.

The statements on these pages reflect the general duties considered necessary to describe the principal functions of the job as identified. These statements shall not be considered as the detailed description of all work requirements that may be inherent in the position. We rely on good judgment, common sense, professionalism, and teamwork.

From time to time, you may be requested to perform other duties essential to the effective operation of the affiliate. Although these duties may not be identified in this written job description, you will be required to perform such tasks provided appropriate training has been given.

Schedule Flexibility

Please note that work schedules are subject to change based on business needs. Flexibility in working hours, including evenings, weekends, travel, and various work locations may be required.

The more you know and the more areas in which you can work within the affiliate will add value to you as a professional and contribute to the continued success of Inperium, Inc. & Family of Services.

About Company

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its constellation of affiliate companies. Apis Services and its affiliates provide equal employment opportunities to all employees and applicants in compliance with federal, state, and local laws and regulations. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, pregnancy, veteran status, or any other protected status under applicable law. This commitment extends to every aspect of employment, including recruitment, hiring, compensation, benefits, promotion, training, and termination.