Pool Server - Sitio El Tropicano | Emmer & Rye Hospitality Group

About Sítio El Tropicano

Sítio El Tropicano is a vibrant renewal of one of San Antonio's most iconic riverfront landmarks. An urban resort and members' club where hospitality, wellness, dining, and creativity flow together effortlessly, Sítio invites guests to linger, explore, and connect.

All food and beverage at Sítio El Tropicano is created and operated by Emmer & Rye Hospitality Group, carrying our commitment to local sourcing, seasonality, and genuine hospitality throughout the property. Our concepts include Barberry, a seasonally driven all-day restaurant; Flamingo Bar, a cocktail bar celebrating Texas spirits; Prado Provisions, a grab-and-go café; and Bar Nado, serving handrolls, bento boxes, and frozen drinks poolside.

About Bar Nado

Bar Nado is Sítio El Tropicano's poolside escape, set on San Antonio's largest pool deck. Effortlessly social and always energized, Bar Nado serves handrolls, bento boxes, wraps, and sandwiches alongside frozen drinks, rosé, and cold beer.

We believe hospitality should feel like a celebration, creating a vibrant, sun-soaked space where guests and locals can relax, linger, and connect from sunrise to sunset.

Position Summary

The Server Assistant supports service across Bar Nado’s bar, lounge, and pool deck. This position keeps guest areas clean and ready, clears used serviceware, helps guests use the QR ordering process, and supports runners and bartenders during busy periods.

Reporting to the F&B Manager — Bar Nado, the Server Assistant works closely with the Lead Bartender, bartenders, and culinary team members. The role requires attentive hospitality, steady communication, and safe movement through an active pool environment.

Guest Experience & Poolside Support

• Welcome and acknowledge guests throughout assigned areas.
• Help guests locate menus and understand how to place orders using the approved QR ordering process.
• Refer menu questions, dietary requests, order changes, and payment concerns to the appropriate team member.
• Respond promptly to guest requests within the scope of the role or notify a runner, bartender, or manager.
• Keep lounge, deck, and bar seating clean and ready for arriving guests.
• Check occupied areas regularly for used serviceware, spills, trash, and supplies that need attention.
• Respect guests’ privacy and personal space, including around chaises and day beds.
• Support a welcoming experience for hotel guests, members, local guests, and VIPs.

Clearing, Resets & Serviceware

• Clear used food containers, beverage serviceware, napkins, and other items promptly and discreetly.
• Reset tables and seating areas according to Bar Nado’s presentation standards.
• Separate and transport used items to designated collection and disposal areas.
• Follow approved procedures for handling reusable serviceware, disposables, waste, and recycling.
• Maintain adequate supplies of napkins, menus, and other approved guest-service items.
• Assist runners with approved delivery or pickup tasks when directed.
• Report missing, damaged, or unsafe furniture and service equipment promptly.
• Keep guest walkways and service paths clear during clearing and resets.

QR Order & Team Coordination

• Understand the guest-facing QR ordering process well enough to provide basic assistance.
• Direct guests to a bartender or manager when an order cannot be placed or located.
• Communicate guest locations accurately when helping runners resolve delivery questions.
• Notify the appropriate team member of missing orders, incorrect items, delays, or guest concerns.
• Coordinate with runners and bartenders to keep beverage and food pickup areas clear.
• Follow shift leadership’s priorities as guest volume changes across the bar and pool deck.
• Participate in pre-shift meetings and remain informed about menu changes, unavailable items, and service updates.
• Support an organized handoff between shifts and service periods.

Area Setup & Side Work

• Prepare assigned lounge, deck, and bar seating areas before service.
• Complete opening, running, and closing side work accurately and on time.
• Restock approved service supplies before they are depleted.
• Maintain clean, orderly service stations and designated collection areas.
• Dispose of waste and recycling according to established procedures.
• Follow management direction during weather interruptions, pool closures, and changes to outdoor service.
• Obtain approval from the designated supervisor before clocking out.

Poolside Safety, Food Safety & Sanitation

• Follow ERHG and hotel policies, health department requirements, and pool-area safety procedures.
• Follow approved restrictions on glass and other serviceware in pool areas.
• Practice proper handwashing and sanitary handling of food, beverages, and serviceware.
• Follow established procedures for allergies and dietary restrictions; never guess about ingredients or make unauthorized substitutions.
• Report spills, broken containers, wet-floor hazards, injuries, and unsafe conditions immediately.
• Use cleaning supplies and equipment according to training and established procedures.
• Deliver alcoholic beverages only when authorized, properly certified, and directed to do so under established procedures.
• Notify a bartender or manager of suspected underage consumption or intoxication.
• Maintain required Food Handler and TABC certifications.
• Follow hotel emergency procedures and directions from the appropriate pool or management team.

Standards & Conduct

• Uphold ERHG and Sítio El Tropicano’s image, values, hospitality standards, and appearance expectations.
• Arrive prepared, in proper uniform, and on time for every scheduled shift.
• Work with urgency while moving carefully around guests and wet surfaces.
• Treat guests and teammates with warmth, respect, and professionalism.
• Communicate concerns directly and promptly to the appropriate leader.
• Complete assigned responsibilities accurately and within established timelines.
• Perform additional duties as reasonably assigned based on operational needs.

Qualifications

• Previous restaurant, hotel, pool, or hospitality experience preferred but not required.
• Interest in guest service and a willingness to work in an outdoor environment.
• Strong communication, organization, reliability, and teamwork skills.
• Ability to learn Bar Nado’s seating areas, service procedures, and QR ordering process.
• Ability to follow direction and manage multiple tasks during busy service.
• Ability to safely carry used serviceware and supplies through active guest areas.
• Food Handler and TABC certifications required or ability to obtain within the required timeframe.

Physical Requirements

• Ability to stand and walk for extended periods during service.
• Ability to lift and carry up to 50 pounds when necessary.
• Ability to push and pull carts or service supplies safely.
• Ability to perform frequent bending, reaching, twisting, lifting, and repetitive movements.
• Ability to work outdoors in heat, sun, humidity, wind, and changing weather conditions.
• Ability to move safely around wet surfaces, pool-deck traffic, and active bar and service areas.
• Ability to work mornings, evenings, weekends, holidays, and extended hours based on operational needs.

Reports To: F&B Manager — Bar Nado and designated shift leadership.

This job description provides a general overview of the position and is not intended to be a comprehensive list of all responsibilities, duties, or qualifications. Responsibilities may evolve based on business and operational needs, and team members may be asked to perform other duties as reasonably assigned.

Compensation details: 30-40 Hourly Wage

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