Billing Accounts Receivable & Client Support Specialist

Description

Department:   Church Insurance Agency Corporation

Job Type:   Part Time Benefits Ineligible-CPT

Education Level:   High School Diploma/GED

Required Years Experience:  2

For more than 90 years, The Church Insurance Companies have focused on providing The Episcopal Church broad, cost-effective property and casualty coverage and unique risk management strategies and tools in a financially sustainable way.

The Billing Accounts Receivable & Client Support Specialist ( Part-Time ) serves as a primary point of contact for clients, handling inbound phone calls and email inquiries while providing support related to billing, payments, and account activity. This role is responsible for interpreting customer account information, researching receivable balances and payment history across multiple operating systems, and ensuring accurate and timely resolution of client requests.

This position is scheduled to work an average of 19 hours a week. We are flexible with schedule.This will include In-Office and Home office.

Key Responsibilities  

Client Service  

• Respond to incoming client phone calls and emails in a professional and timely manner.
• Address customer inquiries related to invoices, payments, account balances, credits, and billing discrepancies.
• Provide clear explanations of account activity and payment applications.
• Maintain positive client relationships through exceptional customer service.

Accounts Receivable Support  

• Review and interpret accounts receivable records and payment transactions.
• Research and reconcile account discrepancies, unapplied payments, and billing issues.
• Track outstanding balances and assist with collection-related activities as needed.
• Verify payment status and provide account updates to clients and internal stakeholders.

Systems Management  

• Navigate and analyze customer information across two operating systems or financial platforms.
• Compare and reconcile account data between systems to ensure accuracy.
• Update customer records, payment information, and account notes.
• Escalate system or account issues when appropriate.

Administrative Duties  

• Maintain accurate documentation of customer interactions and account research.
• Collaborate with billing, collections, finance, and customer service teams to resolve issues.
• Prepare reports and account summaries as requested.
• Adhere to company policies, procedures, and compliance requirements.

• Perform other duties and special projects as assigned.

Qualifications  

• High school diploma or equivalent required; associate's degree preferred.
• 2+ years of experience in customer service, accounts receivable, billing, collections, or related field.
• Experience working with multiple business systems, ERP platforms, or accounting software.
• Strong understanding of accounts receivable processes and payment application.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to manage multiple priorities and work independently.

Key Competencies  

• Customer-focused mindset
• Attention to detail
• Financial and account analysis
• Critical thinking and problem solving
• Professional communication
• Time management
• Data accuracy and reconciliation

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Repetitive use of computer keyboard

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional office environment at Bennington VT location. Professional Home Office if working from home. 

Hourly Rate Range: $20.00 - $25.00

  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Please understand that, as a general policy, CPG does not sponsor visas.

EOE: Minorities/Female/Disability/Vet/Sexual Orientation
If you are a CPG employee, please use your CPG email address when creating your profile to apply.