Front Office Receptionist - Charlotte, NC (CHA)

Front Office Receptionist

QualDerm Partners, the largest multi-state female-founded and owned dermatology network in the U.S., with 150+ locations across 17 states, is seeking a Front Office Receptionist for our Charlotte, NC (CHA) location.

At QualDerm, we are passionate about educating, protecting, and caring for your skin, delivering comprehensive, high-quality dermatologic care that helps our patients achieve healthier and more beautiful skin. We strive to build rewarding work environments and foster a culture of excellence supported by competitive compensation and benefits.

Job Summary:

The Front Office Receptionist at our Charlotte location will be responsible for accurate patient registration, insurance verification, and delivering outstanding customer service to patients, providers, and healthcare team members. This role requires attention to detail, professionalism, and the ability to adhere to confidentiality and established policies and procedures.

Essential Duties and Responsibilities:

• Greet patients and visitors promptly and courteously in person and over the phone, answering or directing inquiries as needed.
• Record patient arrivals accurately in the Practice Management System (EMR).
• Verify patient identity, create new patient accounts when necessary, and prepare patient paperwork prior to appointments.
• Manage appointment scheduling, follow up on "No Show" patients, and ensure optimized utilization of provider and treatment room time.
• Verify insurance eligibility and financial information using facility tools, coordinate prior authorizations, and communicate as needed with the Billing Department.
• Collect patient copays and balances, maintaining confidentiality of personal and financial information.
• Maintain a clean, organized, and welcoming reception area.
• Respond promptly and effectively to patients in distress or emergency situations using sound judgment.
• Follow all policies and procedures and assist with team efforts to achieve operational goals.
• Answer telephone calls in a polite and timely manner, facilitating clear communication with patients and staff.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Location: Charlotte, NC (CHA)