Director of Operations

Our client, a growing logistics services provider, is seeking a Sr. Operations Manager to lead a single-site fulfillment operation within a technology-enabled and increasingly automated warehouse environment. This leader will oversee daily warehouse execution while improving productivity, service, inventory accuracy, labor performance, and operational scalability. The ideal candidate is a hands‑on, strategic operations leader who can strengthen the team, improve warehouse flow, and leverage systems and automation to support continued growth. Responsibilities Lead all fulfillment operations, including receiving, storage, replenishment, picking, packing, shipping, and inventory control. Oversee managers, supervisors, and frontline employees across the facility. Ensure customer service levels, order accuracy, on‑time shipping, productivity, and safety goals are achieved. Improve facility layout, product flow, labor planning, and warehouse processes. Optimize use of the warehouse management system, operational reporting, and automated warehouse technologies. Identify opportunities to reduce manual work, improve throughput, and increase capacity. Establish productivity standards and manage labor costs against customer demand. Maintain inventory accuracy through cycle counting, audits, and corrective‑action processes. Lead continuous‑improvement initiatives and root‑cause problem solving. Partner with Customer Success, Sales, Transportation, Technology, and Finance. Develop site leadership, improve accountability, and support succession planning. Manage operating expenses and contribute to site‑level profitability. Desired Skills And Experience Bachelor’s degree or equivalent relevant experience. 8+ years of progressive experience in fulfillment, distribution, warehouse, manufacturing, or 3PL operations. 5+ years leading supervisors, managers, or operational teams. Experience managing a warehouse, distribution center, or fulfillment facility. Experience working with warehouse automation, material‑handling systems, or system‑directed workflows. Strong knowledge of inventory management, labor planning, productivity, quality, and customer service. Experience using a warehouse management system and operational reporting tools. Demonstrated success improving processes and leading operational change. Strong analytical, communication, and people‑leadership skills. #J-18808-Ljbffr