Data Processing & Fraud Specialist

About the Organization PointBank has been an independent, locally‑owned community bank serving Denton County, Texas since 1884 with nine branches. The bank’s mission is to make every customer feel like the only customer, providing a professional environment where employees can grow. Job Title Data Processing & Fraud Specialist Overview Responsible for implementing policies and procedures to prevent, detect, and mitigate fraudulent activity through data analysis, verification, and investigation. Essential Job Functions Review alerts generated by fraud detection software and take necessary action on all alerts. Initiate outbound calls to customers and receive inbound calls to verify activity. Identify and report fraud trends observed while working alerts and reports or during interactions with customers. Carry out fraud countermeasures. Review and process compromised accounts alerts. Independently decipher complex fraud situations and act as a resource for other departments regarding case‑related questions. Train new fraud specialists entering the Fraud Prevention team, including job shadowing. Review activity on fraud, lost, stolen, compromised accounts and take appropriate actions. Identify, research, and resolve customer issues using available resources and systems. Identify and escalate priority issues. Maintain performance standards for service levels. Manage and prioritize caseload independently and maintain confidential information. Follow up on customer inquiries not immediately resolved. Act as backup for all positions in the Fraud department. Process ACH disputes, check forgeries, internet banking, voice response transactions, and ATM transactions. Interface ATM transactions. Process all incoming cash letters, reconcile batches, and reject re‑entry. Prepare all outgoing cash letters by the required deadline. Perform image research needed. Handle mobile deposits, remote deposits, ATM deposits, and internet banking/mobile/quicken support. Nightly update on Core Processing System. TIB and FED adjustments. Assist or perform maintenance and new release versions of all Core and Ancillary Products. Implement system enhancements and approved recommendations. Maintain a positive attitude while meeting productivity goals. Carry out new conversions. Establish and maintain a production‑oriented environment: monitor workflow and production daily, ensure all daily objectives are met, analyze and recommend equipment additions or upgrades. Cross‑train on duties within departments to back up any desk when needed. Troubleshoot and provide assistance to employees/customers on any inquiries, customer service issues, disputes, etc. Attend all meetings and complete all training required to ensure regulatory compliance. Comply with all applicable Federal and State regulations, BSA/AML/OFAC policies, and other guidance. Propose suggestions to improve branch/departmental operations and overall bank performance. Perform other duties and assignments within the bank at Management’s request; accept any cross‑training as directed. Work Details Full‑Time, Shift Evenings (11:30 am–9:00 pm) Location: Operations Building, Denton, TX Position: Not accepting applications (expired) EEO Statement PointBank is an Equal Opportunity Employer of minorities, women, veterans, and disabled individuals. All requirements may be reasonably accommodated for individuals with a disability. If you are a person with a disability and would like to request a reasonable accommodation during the employment selection process, please contact our Recruiter at View phone number on click.appcast.io. #J-18808-Ljbffr Point Bank