Case Research & Coordination Specialist - Human Services Program - Remote

Job Description

Job Description

This is a remote position.

Summary: The Workforce Group, a LEMOINE company, is seeking a detail-oriented Case Research & Coordination Specialist to support a federal human services program serving vulnerable populations, including youth, young adults, and families. This role supports case intake, address research, case queue management, field assignment coordination, documentation tracking, and follow-up support. The Case Research & Coordination Specialist reviews assigned case information, validates address details using approved tools and procedures, identifies incomplete or conflicting information, coordinates field assignments, tracks case milestones, and supports timely hand offs between operations, field teams, quality review, language access, data, and reporting functions. This position requires strong research skills, accurate documentation, sound judgment, confidentiality, and the ability to manage multiple case actions in a fast-paced, deadline-driven environment.

Location: Remote

Travel: Limited travel may be required for training, meetings, surge support, or operational coverage .

Duties and Responsibilities:

• Review assigned case information and available records to support case readiness and field assignment.
  
• Research and validate address information using approved tools, records, databases, and program procedures.
  
• Determine whether address information appears complete, current, residential, duplicate, conflicting, incomplete, commercial, non-residential, or otherwise unsuitable for field follow-up.
  
• Document research steps, source rationale, confidence level, findings, and recommended next actions.
  
• Identify and document updated address leads when available information is incomplete, conflicting, or no longer current.
  
• Receive case assignments, create work queues, and coordinate case movement through research, field assignment, quality review, data entry, and reporting steps.
  
• Assign or route cases to appropriate field teams based on geography, urgency, language needs, travel considerations, and operational capacity.
  
• Track case milestones, aging, deadlines, follow-up actions, and completion status.
  
• Coordinate with field operations, supervisors, dispatch, language access, quality review, data/reporting, and program leadership to support timely case progression.
  
• Support redeployment or follow-up activity when a participant is not located, an address change occurs, or additional information is needed.
  
• Monitor and update case status information in approved systems, trackers, forms, or databases.
  
• Maintain accurate communication logs, assignment records, documentation notes, and case coordination records.
  
• Identify potential documentation gaps, conflicting information, duplicate records, or incomplete case information and escalate for review.
  
• Protect sensitive participant, program, and Government-related information.
  
• Maintain professional, objective, and accurate documentation without unsupported conclusions or personal opinions.
  
• Participate in required training, operational briefings, quality assurance activities, and staff meetings.
  
• Perform additional duties as assigned.
  

Qualifications, Knowledge, Skills, and Abilities: High school diploma or equivalent required. Minimum of one year of experience in case coordination, administrative operations, research, dispatch, scheduling, records review, human services support, field operations support, call center coordination, data entry, logistics coordination, or similar work preferred.

• Strong attention to detail and ability to review information for accuracy, completeness, and consistency.
  
• Ability to manage multiple cases, deadlines, priorities, and follow-up actions at the same time.
  
• Strong verbal and written communication skills.
  
• Ability to prepare clear, objective, accurate, and timely documentation.
  
• Ability to maintain confidentiality, professional boundaries, and ethical standards at all times.
  
• Ability to work independently and exercise sound judgment in a fast-paced operational environment.
  
• Proficiency using Microsoft Office, email, spreadsheets, shared trackers, databases, and electronic documentation systems.
  
• Ability to learn and use approved case management, mapping, routing, research, or documentation tools.
  
• Ability to communicate effectively with field staff, supervisors, quality teams, and operations leadership.
  
• Ability to complete required federal, client, and company training prior to assignment
  
• Ability to pass and maintain a government security background investigation, including a favorable credit check.
  
• Must pass a drug test, motor vehicle record check, and background check after accepting a conditional offer.
  
• Must be authorized to work in the United States.
  
• Bilingual fluency in English and Spanish is strongly preferred.
  
• Training or experience in trauma-informed care, de-escalation, crisis response, mandated reporting, safety planning, or similar practices is strongly preferred.

Work Environment and Schedule

This position is primarily remote/or operations hub-based and requires regular use of computers, secure systems, phones, email, spreadsheets, and electronic documentation tools. The role supports fast-moving case operations and requires accuracy, confidentiality, responsiveness, and consistent communication with team members. The schedule may vary based on operational needs, case volume, geography, field team availability, and program deadlines. Evening, weekend, holiday, extended hour, or surge assignments may be required. Limited travel may be required for training, meetings, surge support, or operational coverage.

Federal Contract Requirements

Employment is contingent upon successful completion of all pre-employment screening requirements, including background checks, drug screening, motor vehicle records review, reference checks and other job-related screening requirements. Employment is also contingent upon successful completion of required federal background/suitability review, favorable credit check, security processing, and program-specific onboarding before beginning work.

Employees assigned to this program must complete required training, protect sensitive information, comply with standards of conduct, maintain professional boundaries, and follow all reporting, confidentiality, privacy, and information security requirements. Employees may be required to sign confidentiality, non-disclosure, conflict-of-interest, and standards-of-conduct acknowledgments.

ABOUT US

The Workforce Group a LEMOINE company is a Great Place to Work® Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.