Veterinary Receptionist / Client Service Representative (CSR)

Join Our Team! Veterinary Receptionist / Client Service Representative (CSR) – Full TimeAre you looking for a meaningful career where you can make a real difference in the lives of animals and the people who love them? Santa Clara Animal Hospital is seeking a Full-Time Veterinary Receptionist / Client Service Representative (CSR) to join our dedicated front desk team.For over 30 years, Santa Clara Animal Hospital has provided trusted, high-quality veterinary care to a diverse array of patients. From dogs and cats to birds, reptiles, pocket pets, and exotics, we believe every creature deserves exceptional care.At Santa Clara Animal Hospital, our mission is to provide comprehensive, top-tier veterinary care with kindness and compassion. We're a fast-paced, five-doctor practice that's well-established and deeply trusted in the community. Our team genuinely loves what we do and enjoys having fun while we work. We prioritize the well-being of our staff and foster a culture rooted in support, understanding, compassion, and teamwork.We offer:Competitive wagesMedical, dental, and vision insurance401k with matchPaid vacation, sick time, and holidaysEmployee pet care benefitsQuarterly bonus opportunitiesDisability & life insuranceAbout the Role:As a CSR, you'll be the warm, welcoming face of our clinic. This role is ideal for someone who thrives in a busy environment, has excellent communication skills, and enjoys working with both animals and people.Schedule: Full-time, four 10-hour shifts per week (3 days off weekly), with one 4-hour Saturday shift per month.Key Responsibilities:Welcome clients and patients with compassion and professionalismAnswer phones, manage reminders, and schedule appointmentsMaintain accurate records using veterinary softwareProcess payments and invoicesCollaborate with veterinary staff to support smooth daily operationsAssist with client questions in-person and over the phoneKeep the reception area & lobby tidy and organizedQualifications:Previous receptionist or customer service experience (veterinary or medical setting preferred)Excellent communication and interpersonal skillsAbility to multitask and stay organized in a fast-paced environment as well as manage a high call volumeComfortability around pets and their peopleFamiliarity with veterinary software (e.g., Avimark, Cornerstone) is a plusHigh school diploma or equivalent requiredPay: $18–$20/hour, depending on experienceIf you're passionate about animals, love helping people, and want to work in a clinic where your contributions truly matter, we'd love to hear from you!