Financial Aid Professional I

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Closing Date:
06/19/2026
Type of Position:
Financial Aid

Workstudy Position:

No
Job Type:
Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No
Institution Name:
University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at View phone number on click.appcast.io.

Department:
Call Center Support

Department's Website:

Summary of Job Duties:
The Financial Aid Professional I works under the general supervision of the call center supervisor and is responsible for assisting to counsel students and parents over the phone. This position will provide answers to callers by being familiar with federal, state, and university policies and regulations and by looking up student data in the integrated student information system. The Financial Aid Professional I will have the opportunity to visit orientation sessions on campus in order to present information concerning financial aid procedures and will work with their supervisor to assist in default management efforts.


This position is governed by state and federal laws and agency/institution policy. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:

Minimum Qualifications:

• Associate's degree from an accredited institution of higher education

Preferred Qualifications:

• Bachelor's degree in business administration or related field from an accredited institution of higher education
• Experience working in a professional office setting on a college or university campus
• Customer service experience in a professional office setting

Knowledge, Skills & Abilities

• Knowledge of the organization and administration of various higher education academic and social programs
• Knowledge of campus and community resources
• Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs
• A working knowledge of phone etiquette, word processing, email, spreadsheets, and database management programs
• Ability to evaluate collected information and formulate into recommendations
• Ability to work as a team member
• Ability to perform accurately in a detail-oriented environment with good interpersonal communication skills

Additional Information:

Salary Information:

$39,930.00

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Erin Wooldridge, HEI Program Coordinator, View email address on click.appcast.io

All application materials must be uploaded to the University of Arkansas System Career Site


Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:
Criminal Background Check, Financial Credit Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:
N/A
Frequent Physical Activity:
N/A
Occasional Physical Activity:
N/A
Benefits Eligible:
Yes