Community Engagement Specialist (Statewide, East Maricopa)

Job Description

Job Description

GENERAL DESCRIPTION:

We are seeking a passionate and dynamic Community Engagement Specialist (CES) to join our statewide consumer education and engagement team. A CES works as a lead in designated service delivery areas and on a statewide basis to increase the awareness of the services offered by CCR&R, increase the supply of high-quality child care, increase consumer knowledge and understanding of child care, and provide community education and engagement services. The ideal candidate will be responsible for implementing and tracking strategies, and performance measures to engage and educate consumers of child care and community members by fostering strong relationships and promoting the program’s initiatives and services. This role requires excellent communication skills, creativity, and a deep understanding of community characteristics. We are hiring 3 positions: (1) Phoenix - Serving East Maricopa, (1) serving Apache, Coconino, Navajo and Yavapai Counties, and (1) Serving Gila, Graham, Greenlee, and Pinal Counties.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Consumer Engagement and Education: Provide Consumers Statewide with thorough and unbiased information regarding the full range of available Child Care services, including faith based and community-based providers. This information will encompass Child Care offered during non-traditional hours and emergency situations.
• Community Outreach: Coordinate, implement, and plan daily/weekly/monthly outreach activities that align with the strategies outlines in the Statewide Plan for Consumer Education to connect with diverse community groups and stakeholders to raise awareness about the CCR&R program and services statewide.
• Relationship Building: Establish and maintain strong relationships with community members, early educators, leaders, and organizations to increase awareness and understanding of high-quality child care, including fostering effective partnerships and collaboration with various Early Care and Education Statewide and Community Stakeholders across Arizona.
• Community-Based Education and Support: Collaborate with communities throughout the State, including Tribal and military communities, to promote awareness and understanding of high-quality Child Care that is Culturally Relevant and Linguistically Appropriate and to connect Consumers to services.
• Event Planning: Attend, coordinate, and participate in community events, workshops, and meetings to promote awareness and engagement of CCR&R services and promote high-quality child care in Arizona.
• Communication: Create and distribute engaging content through various channels, including social media, newsletters, and community forums.
• Feedback and Continuous Quality Improvement: Utilize consumer evaluation and information systems for gathering feedback from the community to inform program development and improvements, and evaluate performance and services offered on an individual and program basis.
• Data Collection: Collect and enter all engagement, education, and outreach data into Salesforce to document and track all community outreach, networking, contacts made, materials delivered, as well as, generate data and reports for individual and program performance.
• Reporting: Track and report on all community engagement activities, outcomes, and feedback to program management and/or program funder. Create, complete, present, and submit reports as assigned.
• Advocacy: Serve as a representative of the company and program at community events and meetings, advocating for the program's services and the organization’s mission and values.
• Child Care Provider Education and Support: Collaborate with Arizona Department of Economic of Security (ADES) to facilitate access to training, education, resources and support that enables Child Care Providers to deliver high-quality care and continuously improve their practices.
• Social Media: Collaborate with program leadership and ADES to provide ideas, photos, and support for social media content including Child Care Provider success stories, events, and other relevant content.
• Marketing: Create marketing materials for dissemination and utilization with established strategic partnerships and community-based education. All materials must be pre-approved by program leadership and/or funder.
• Technology and Software: Utilize technology and program-specific software to analyze and track performance, program activities, and operations, obtain professional development, and monitor costs.
• Other duties as assigned: Complete other duties as assigned by the CCR&R Program Director and/or Assistant Program Director, Program Supervisor, Vice President, Chief Officers, and/or CEO/President.

REQUIREMENTS.

EDUCATION AND BACKGROUND:

• Minimum of a High School Diploma or GED required. Bachelor’s degree in Communications, Public Relations, Early Childhood Education, Marketing, Social Work, or a related field from an accredited institution, strongly preferred.
• 2+ years of experience in community engagement, outreach, or a similar role, strongly preferred.
• Work or volunteer experience in child care and/or early childhood education programs preferred.
• Bilingual in English and Spanish; oral, reading and writing ability strongly preferred.

KNOWLEDGE AND SKILLS:

• Effective, strong active listening, public-speaking, oral and written communication skills are required.
• Detail-oriented, highly organized, and excellent time management skills are required.
• Resourceful and proactive in finding and educating consumers on an array of community resources required.
• Excellent computer skills with proficiency in Microsoft Office 365 programs such as SharePoint, Word, Excel, Outlook, PowerPoint, Publisher and internet browsers and web-based software, databases and programs required.
• Provide a positive, relationship-based consumer education experience to all consumers.
• Knowledge of child care state licensing and certification rules and regulatory information and systems.
• Knowledge of local and state community resources and social service programs throughout Arizona.
• Previous database and data entry experience preferred; Salesforce database experience.
• Ability to multi-task in many different duties and tasks and work in a fast-paced environment.
• An ability to acknowledge, respect, and build upon the diversity of families with regard to such factors as race, ethnicity, family dynamics, gender, socioeconomic status, values, and traditions, as well as cultural diversity competence and linguistic sensitivity in each service delivery area and statewide.
• Location: must be able to provide direct service to the designated consumer base in designated service delivery areas and across Arizona.
• Maintain a functional and safe home working space with adequate internet connection for the job and adhere to C&FR’s remote and virtual meeting policies and procedures.
• Comply with all agency and program policies and procedures including confidentiality, employee conduct, computer usage and dress code.
• Meet program/department’s performance and productivity standards.
• Attend required agency and program/department meetings.
• Adhere to the schedule agreed upon with the supervisor.
• Follow and model C&FR’s core values.
• Participate in and meet Performance Quality Improvement initiatives.
• Must be eligible and able to obtain an Arizona Level one fingerprint card and pass a criminal and child abuse background check.
• Must have a valid Arizona driver’s license, Arizona vehicle registration, and meet agency and Arizona liability insurance requirements and a clean Motor Vehicle Department Report.

Consistent with CDC’s new streamlined guidance, the Safer Federal Workforce determined COVID-19 workplace safety protocols will not vary based on vaccination status or otherwise depend on vaccination information. Due to this determination, requiring, requesting, or collecting vaccination status information is suspended. For current status of the COVID-19 vaccine requirement and/or questions, please contact Human Resources at View email address on ziprecruiter.com.

ABILITY REQUIREMENTS:

• Sitting or standing for extended periods of time daily; standing and walking short distances.
• Moderate twisting, bending, stooping and lifting up to 40 pounds in the performance of assigned duties.
• Ability to use a variety of office equipment and machines as referenced.
• Normal manual dexterity and eye-hand coordination required.

The nature of the position involves a fast-paced working environment with multitasking of many different duties and tasks. General daily priorities may change at a moment’s notice, and the position requires quick response time and flexibility.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Any offer of employment is contingent upon drug test and fingerprint clearance.