Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in January 2021 and has grown into a close-knit team of six who value culture, collaboration, and consistent performance. Before becoming an agent, I worked as a Civil Engineer and made a full career transition into agency ownership. That background instilled strong discipline, problem-solving skills, and a systems-driven mindset that I bring into our office every day.

Im a graduate of The Citadel with a degree in Civil Engineering. Im married with two boys and consider myself a true family man. When Im not in the office, youll likely find me hunting or fishing. Family and community are central to who I am and how I lead.

I stay deeply involved in multiple community programs and initiatives. Giving back and staying connected locally is an important part of our identity as an agency.

We provide snacks and coffee in the office, host team-building events and exercises, and offer promotions and incentives tied to goal achievement. Our benefits package includes a Simple IRA, health benefits, licensing reimbursement, and a strong focus on work-life balance.

Our culture is everything to us. Were a positive, collaborative team that believes attitude matters most. Were looking for someone who is upbeat, team-oriented, and drivensomeone who values being part of a strong culture and wants to grow with a supportive group. If you bring energy and a great attitude, this could be a great place to build your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Curtis Ward - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.