Future Opening: Front Desk Associate

divh2Front Desk Associate (FDA)/h2pThe Front Desk Associate is the face of the gym and one of our most important positions. The FDA is the first person a member or guest sees when they enter the gym, and the last person they see when they leave. Greeting existing and prospective members quickly and with a smile and warm friendly attitude as they enter the facility is extremely important. We want them to know we are happy they are here. The FDA is responsible for quickly and efficiently assisting the member or guest to ensure that their needs are met quickly and efficiently and that they have a pleasant and satisfying experience. Top notch customer service is key for the FDA, as anything less is unacceptable. The FDA is responsible for many tasks and duties inside the gym. A list of those duties, responsibilities and expectations is provided and the FDA is he/she is accountable to them./ph3Duties/h3ulliMeet greet anyone who enters the gym quickly and professionally with a friendly attitude and a smile./liliImmediately approach any member or guest so that you can quickly and efficiently assist them with whatever it is they need./liliAnswer the phone in 3 rings or less with a friendly attitude, using the script provided. Thank you for calling World Gym, this is Joe, how many I help you? Handle the call efficiently and professionally or transfer the call to the appropriate staff members./liliPerforming various administrative tasks such as filing agreements, taking past due payments, updating billing or contact info, etc./liliTouring EVERY guest through the facility and presenting and explaining membership options and terms./liliCompleting the enrollment process for all new members./liliSetting fitness assessment appointments for every new member with the PT Manager./liliCleaning tasks, locker room checks, stocking inventory, making smoothies, ringing up POS sales, etc./liliEnsuring all World Gym policies and procedures are adhered to and that members and fellow staff members are adhering to all policies and procedures as well./li/ulh3Candidate Requirements/h3ulliThis highly motivated, detail-oriented individual should possess excellent customer service skills and the ability to communicate effectively with both members, guests and staff./liliThis candidate should have a passion for fitness and helping others./liliMust be able to learn policies and procedures quickly and follow instructions./liliThe ability to work in a fast paced, high volume environment and the ability to multi task is a must./liliBasic math verbal skills, understanding of basic accounting principles, cash processing procedures, inventory management, etc. are required./liliComputer skills and efficient typing ability required./li/ulh3Reporting/h3pThis position reports directly to the Assistant Manager (AM) and secondarily to the General Manager (GM)./ph3Education/h3pHigh School Diploma and / or some college preferred./ph3Certifications/h3pCurrent CPR AED Certification is required./p/div