Customer Service Representative

Job Opportunity

Sunshine Enterprise USA is retained by our valued client to search and recruit for the following executive opening:

Job Summary: We are seeking a detail-oriented Customer Service Representative with strong communication skills and advanced Excel proficiency. This role involves handling customer inquiries, maintaining accurate records, and supporting day-to-day administrative and reporting tasks.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and walk-in inquiries professionally
• Resolve customer issues and provide accurate information in a timely manner
• Maintain and update customer records, logs, and reports using Microsoft Excel
• Prepare basic to intermediate Excel reports (data entry, sorting, filters, formulas)
• Perform high-volume data entry with accuracy and speed
• Coordinate with internal teams to ensure customer satisfaction
• Maintain confidentiality and follow company policies and procedures

Required Skills & Qualifications:

• High school diploma or equivalent (Associate/Bachelor's degree preferred)
• Prior experience in customer service, call centre, or support roles preferred
• Excellent Microsoft Excel skills (mandatory)
• Strong typing speed with high accuracy
• Good verbal and written communication skills
• Ability to multitask and work in a fast-paced environment

Assessment Requirement

SUNSHINE ENTERPRISE USA LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.