Customer Service Representative

Customer Service Representative

We are seeking a Customer Service Representative at our office in Orlando, FL. As a Customer Service Representative, you will provide assistance to customers over the phone and in person at the branch. If you meet our qualifications and have an interest in the following responsibilities, we encourage you to apply!

Responsibilities:

• Answering incoming calls and assisting walk-in customers
• Communicating material delivery information and all changes in delivery times and materials to customers
• Entering orders and quotes electronically and promptly
• Ensuring the accuracy of pricing and quantities for orders and quotes
• Preparing delivery tickets and establishing lead times for orders
• Coordinating truck for on-time delivery of materials
• Auditing truckloads before deliveries
• Making sales calls to current and prospective customers
• Coordinating with the sales team to fill light truckloads with additional materials
• Recording and auditing customer issues and concerns
• Inventory control
• Assisting with various administrative and accounting duties as assigned

Qualifications:

• Previous building material or construction experience
• Detail-oriented and service-driven
• Strong written and verbal communication
• Exceptional organizational and time-management skills
• Basic knowledge of Microsoft Office products

What We Offer:

• Competitive Wages start at $20.00 - $25.00 per hour and an annual discretionary bonus!
• Company Provided Professional Development: leadership, communication, time management and hundreds of great courses.
• Great Benefits: medical, dental and vision insurance, paid time off, paid holidays and many more!
• Excellent Ways to Prepare for Your Future: 401K, profit sharing, short-term and long-term disability insurance and life insurance!

Who We Are:

We started in 1995 with the sole purpose of providing light gauge steel framing products to the residential and commercial construction market through our network of distribution partners. Our number one commitment is providing the highest quality product in our industry. With our state-of-the-art computer-controlled equipment and our substantial raw material supply, we have dedicated ourselves to be the industry leader in providing high-quality, cost-effective products.