Front Desk Supervisor

Company DescriptionWild Bear Inn places you in the heart of beautiful Pigeon Forge, Tennessee, which is nestled in the scenic Great Smoky Mountains, just minutes from Great Smoky Mountains National Park, the most visited national park in the country. As a member of the Wild Bear Inn team, you will help provide guests with an unforgettable vacation getaway at our ideally situated hotel. As part of Westgate Resorts, recognized by U.S. News?as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.Job DescriptionWe are an organization that is built on the idea of service to others and on the idea of making dreams come true. You will lead our front desk team to ensure every guest's journey begins and ends with a positive and memorable impression of our resort. As Front Desk Supervisor, you will:Supervise and train front desk agents to deliver top-notch customer service and operational excellenceHandle guest inquiries, complaints, and requests promptly and professionally, ensuring a high level of guest satisfactionOversee daily front desk operations, including check-in/check-out processes, room assignments, and reservation managementSchedule and manage front desk staff, ensuring adequate coverage at all timesMonitor and manage financial transactions, including room charges, payments, and cash handlingServe as the primary point of contact for front desk-related issues, facilitating effective communication between departmentsConduct regular audits of front desk procedures and performance to ensure adherence to company standards and policiesAddress and resolve any operational or guest issues that arise, implementing solutions and preventing recurrenceAnswer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directionsCoordinate with housekeeping when VIP Guests arriveTo excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.QualificationsProven experience in a supervisory role within the hospitality industry, preferably at the front deskStrong leadership skills with the ability to motivate and manage a team effectivelyExcellent customer service skills, with a focus on creating a welcoming and positive environment for guestsMust be able to lift up to 15lbs and stand for long periodsMust be able to work weekends and holidaysRequired to pass a background check, drug test, and prove eligibility to work in the United StatesAdditional InformationWhy Westgate? Comprehensive Health Benefits – Medical, Dental, and Vision CoveragePaid Time Off – Vacation, Sick, and Personal Time to RechargePaid Holidays401(k) with Generous Company Match to Support Your FutureDaily Pay – Access Your Earnings When You Need ThemFamily-Focused Benefits – Pregnancy, Parental Leave, and Adoption AssistanceWellness Programs to Support Your Well-BeingFlexible Spending Accounts (FSA)Tuition Assistance to Help You Grow Your CareerMilitary LeaveEmployee Assistance Program (EAP) – Support When You Need It MostLife, Disability, Accident, Critical Illness, and Hospital InsurancePet Insurance for Your Furry Family MembersLoyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and MoreLow-Cost Gym MembershipNEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ DependentsCareer Growth and Advancement OpportunitiesCommunity Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 40403-WG Wild Bear Inn Career Site Category: Public Relations Compensation: USD 21 - USD 23 - hourly