Operations Coordinator Order Management Fulfillment

Operations Coordinator – Order
Management & Fulfillment

Are you the person who notices the details others miss?

Do you enjoy creating structure, solving operational issues, and ensuring processes run smoothly from beginning to end?

We're seeking an experienced Operations Coordinator who thrives in a fast-paced environment and enjoys balancing order management, inventory accuracy, shipping coordination, and cross-functional communication. This role is ideal for someone who takes ownership, works independently, and enjoys improving processes.

Position Overview

As an integral member of our operations team, you will oversee the flow of customer and business orders from entry through fulfillment. You will serve as a key point of coordination between internal departments, ensuring orders are processed accurately, inventory remains aligned across systems, and operational issues are addressed before they impact customers.

Success in this position requires exceptional organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining accuracy.

Primary Responsibilities

• Order & Fulfillment Management
• Process, review, maintain client orders across multiple sales channels
• Verify order information and resolve discrepancies prior to fulfillment
• Prepare daily fulfillment documentation and coordinate with warehouse personnel
• Generate invoices and support related order administration activities
• Track shipments and assist with order-related inquiries
• Manage shipping documentation and related recordkeeping requirements
• Inventory & Systems Coordination
• Maintain inventory accuracy across operational systems
• Investigate and resolve inventory discrepancies
• Coordinate inventory transfers and adjustments as needed
• Monitor operational reports and identify trends, bottlenecks, or process improvement opportunities
• Troubleshoot issues within order management and fulfillment platforms

Operational Support

• Collaborate with warehouse, logistics, customer support, and leadership teams
• Research and resolve order holds, fulfillment issues, and system-related exceptions
• Ensure established operational procedures are followed consistently
• Support special projects and additional responsibilities as business needs evolve

Qualifications

Required

• Minimum 5 years of experience in operations, order management, fulfillment, strong organizational and multitasking abilities
• Exceptional attention to detail and accuracy
• Ability to identify issues proactively and implement solutions
• Professional written and verbal communication skills
• Proficiency with Microsoft Office and business software platforms

Preferred

• Bachelor's degree in Business, Supply Chain, Logistics, Operations, or related discipline
• Experience with Shopify, ShipStation, ShipHero, NetSuite, ERP platforms, or similar business systems
• Understanding of inventory management and warehouse operations
• Experience working within e-commerce, distribution, fulfillment, or multi-channel sales environments

What Makes This Opportunity Attractive

• Meaningful ownership and accountability
• Direct impact on operational performance and customer experience
• Opportunity to contribute process improvements and operational efficiencies
• Stable, growing organization with long-term career potential
• Collaborative team environment where initiative and problem-solving are valued

If you enjoy bringing order to complexity and take pride in ensuring things are done correctly,
we'd welcome the opportunity to learn more about you.

Benefits

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Employee Discount

Schedule

Monday–Friday, On-Site

Application Question

Are you able to reliably commute to the southwest suburban Chicago area Monday through
Friday?