Service Technician

Job Description

Job Description

Description:

Duties and Responsibilities:

• Visit customer locations on a regular schedule and perform planned and unplanned in-home window or sash replacements and repairs.
• Check window/sash installations to ensure proper operation, cleanliness, and customer satisfaction
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Must be able to travel over night
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Education and Training Requirements:

• High school diploma or equivalent preferred but not required
• Must have a valid driver’s license and a clean driving history.

Experience Requirements:

• Minimum of one (1) year experience in window & door manufacturing or related field preferred but no required.

Special Skills Required:

• Possesses the ability to understand and communicate clearly.
• Demonstrates a high degree of attention to detail
• Possesses a high degree of organizational skill and has the ability to plan and coordinate.

Physical Demands:

• Must be able to lift 60 pounds
• Must be able to stand for long periods