Experienced Automotive Service Writer

Experienced Toyota Service Advisor

Toyota of Olympia | Tumwater, WA

Toyota of Olympia is looking for an experienced, professional, customer-focused Service Advisor to join our high-performing service team.

We are not simply looking for someone who can write repair orders we are looking for a true relationship-builder. Someone who understands how to create trust with customers, communicate effectively, manage a fast-paced workload, and consistently deliver an exceptional service experience while driving results.

Our ideal candidate is confident, organized, professional under pressure, and genuinely enjoys taking care of people. This is a role for someone who takes pride in both customer satisfaction and performance.

What You'll Do

• Greet customers professionally and create a welcoming, high-trust service experience
• Listen carefully to customer concerns and accurately document repair needs
• Provide accurate maintenance and repair recommendations with integrity and professionalism
• Communicate clearly with technicians, parts, and customers throughout the repair process
• Keep customers informed on timelines, approvals, and vehicle status updates
• Review completed repairs and invoices with customers at vehicle delivery
• Build long-term customer relationships through exceptional service and follow-through
• Maintain strong CSI performance and customer retention
• Help manage workflow efficiently while maintaining accuracy and professionalism
• Handle customer concerns calmly and professionally while working toward positive resolution

The Right Person For This Role

The ideal candidate is someone who:

• Thrives in a fast-paced, high-volume environment
• Is highly organized and able to multitask effectively
• Communicates confidently and professionally
• Builds trust naturally with customers
• Understands the balance between customer advocacy and dealership profitability
• Maintains composure and positivity under pressure
• Takes ownership and follows through consistently
• Brings energy, urgency, and professionalism to the team every day
• Wants to build long-term relationships with both customers and coworkers

We are looking for someone who wants a long-term home not just their next job.

Qualifications

• Previous automotive Service Advisor experience required
• Toyota dealership experience strongly preferred
• Strong understanding of automotive maintenance and repair processes
• Proven track record of strong customer satisfaction and sales performance
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Ability to work effectively with technicians, management, and customers
• Reynolds & Reynolds experience preferred
• Professional appearance and demeanor
• Valid driver's license with clean driving record required

Why Toyota of Olympia

• High-volume Toyota dealership with strong customer retention
• State-of-the-art facility and repair technology
• Established customer base and consistent workflow
• Supportive leadership and team-oriented culture
• Medical, dental, vision, life insurance, and 401(k)
• Paid vacation and holidays
• Commission Pay $50,000 -$150,000
• Employee vehicle purchase program
• Opportunities for long-term growth and advancement

Schedule

This is a full-time, in-person position based at Toyota of Olympia in Tumwater, WA.

Apply Today

If you are an experienced Service Advisor who takes pride in professionalism, customer relationships, performance, and teamwork we would love to hear from you.