Dispatcher

Dispatcher - Roll-Off Waste & Recycling

About the Opportunity

Our client, a rapidly growing waste and recycling company serving New York City, Westchester County, and Nassau County, is seeking an experienced Dispatcher to support and coordinate daily roll-off operations.

This is a critical hire for a business that plans to double its roll-off division within the next six months. The ideal candidate will have direct experience dispatching roll-off containers in the waste industry and possess a strong understanding of New York City waste operations, routing, permitting, and customer service.

The company is looking for a highly dependable, tech-savvy professional with a strong work ethic, a sense of urgency, and a "fire in the belly" mentality. This is a hands-on environment where leadership works alongside the team and values individuals who take ownership and drive results.

Schedule

• Monday - Friday: 7:00 AM - 5:00 PM (flexibility for 8:00 AM - 6:00 PM schedule)
• Alternate Saturdays: 7:00 AM - 12:00 PM

Key Responsibilities

• Dispatch and route a fleet of 9 roll-off waste and recycling trucks throughout New York City, Westchester County, and Nassau County.
• Coordinate approximately 90 daily container moves, ensuring efficient routing and timely service.
• Manage driver communication and provide real-time operational support throughout the day.
• Enter, update, and maintain all customer orders, service requests, and dispatch information within the company's operating system.
• Utilize TrashLab software and other technology platforms to schedule, monitor, and track daily operations.
• Process and issue NYC DOT container permits accurately and in a timely manner.
• Answer incoming customer calls professionally and courteously while providing exceptional customer service.
• Resolve scheduling issues, service concerns, and route adjustments as needed.
• Work closely with ownership and operations leadership to improve efficiency and support business growth.
• Ensure compliance with all company policies and local regulations related to waste hauling and container placement.

Qualifications

Required

• Minimum 5 years of dispatch experience, preferably within the waste management, recycling, hauling, or roll-off container industry.
• Strong understanding of New York City roll-off operations, waste hauling regulations, and container permitting requirements.
• Experience dispatching drivers and coordinating daily routes in a high-volume environment.
• Proficiency with dispatching software, routing systems, and computer-based operations.
• Strong customer service and communication skills.
• Ability to multitask, prioritize, and perform effectively under pressure.
• Highly reliable, organized, and accountable.

Preferred

• Direct experience dispatching roll-off trucks and containers.
• Experience using TrashLab software or similar waste management platforms.
• Familiarity with NYC DOT container permit processes.
• Knowledge of construction, infrastructure, demolition, and municipal waste projects.
• Experience supporting customers including general contractors, infrastructure firms, trade centers, airports, and city agencies.

Ideal Candidate Profile

• Roll-off waste industry experience is strongly preferred.
• Self-starter with a strong sense of urgency and ownership.
• Thrives in a fast-paced operational environment.
• Strong problem-solving and decision-making abilities.
• Team-oriented with a positive attitude and willingness to support operations wherever needed.
• Comfortable working directly with ownership in a hands-on, entrepreneurial environment.
• Dependable, proactive, and committed to delivering outstanding customer service.