Hotel Small Group Sales and Service Manager

Job Description

Job Description

JOB SUMMARYThe Executive Meeting Manager is responsible for driving and managing group business with a primary focus on the Corporate, SMERF (Social, Military, Educational, Religious, and Fraternal), and Government market segments. This position will proactively solicit, negotiate, contract, and service groups with 10–25 peak room nights, ensuring an exceptional client experience from initial inquiry through post-event follow-up.ESSENTIAL JOB FUNCTIONSLeads and manages all aspects of the group sales function, driving revenue and supporting overall property success.Builds and maintains strong, long-term, value-based relationships with clients and partners.Develops and executes strategic sales and marketing plans focused on revenue growth, demand generation, and target markets.Identifies new business opportunities while nurturing and expanding existing accounts.Manages the full sales cycle, including prospecting, proposal creation, contract negotiation, and client communication.Ensures seamless execution of booked business by collaborating with internal teams and supporting operational needs.Services all group business from booking through arrival, including rooming lists, reservations, group resumes, billing coordination, and all group servicing responsibilities for assigned groups and the sales teamCoordinates with hotel departments to ensure seamless execution of group business and exceptional guest experiences.Delivers exceptional service throughout the client journey, creating memorable experiences that drive repeat business, referrals, and long-term client loyalty.Represents the property with professionalism, effectively communicating its value and unique offerings.Analyzes market trends, competitor activity, and performance data using sales systems to inform strategy.Adapts and implements strategies to meet or exceed financial and revenue goals.Delivers exceptional service throughout the client journey, creating memorable experiences that drive repeat business.Regular, reliable attendance and punctuality is a key component of this position.Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.Maintains open and effective communication with team members and management.Attends and participates in team meetings.Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.Completes all required Company training/compliance courses as assigned.Adheres to Company standards and maintains compliance with all policies and procedures.Performs other related duties and responsibilities as assigned.EDUCATIONHigh school diploma or equivalent.EXPERIENCEA minimum 2 years of experience in the hotel sales field. A minimum 1 year of supervisory experience in the food and beverage field. SUPERVISORY RESPONSIBILITIESThis position does not include any supervisory responsibilities.LICENSES & CERTIFICATIONSThis position does not require licenses or certifications.SKILLS & ABILITIESThis position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.▪ Proficient in time management; the ability to effectively organize and manage multiple priorities.▪ Strong negotiation and presentation skills.▪ Excellent written and verbal communication abilities.▪ Exceptional organizational and time management skills.▪ Ability to manage multiple priorities in a fast-paced environment.▪ Knowledge of the Seattle hospitality market is highly desirable.▪ Analytical and problem-solving skills.Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.▪ Able to maintain a positive and professional working environment.▪ Performs well with frequent interruptions and/or distractions.Ability to work scheduled shifts, follow all timekeeping policies, and comply with federal, state, and local labor regulations, including those related to meal and rest breaks.▪ Proficient in Delphi FDC.Proficient in Cvent, Meeting Broker, The Knot, Knowland, TravelClick and Marriott/Hilton Sales Tools Resources.▪ Proficient in Gmail/Microsoft Outlook.▪ Proficient in Google Docs/Microsoft Word.▪ Proficient in Google Sheets/Microsoft Excel.TRAVEL REQUIREMENTS10% travel required. WORK ENVIRONMENT ▪ None: No exposure to adverse environmental conditions (typical office/administrative setting). DISCLAIMER This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members. The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles. The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status/characteristic in accordance with applicable federal, state, and local laws.Employment is contingent upon successful completion of a background check, conducted in accordance with applicable law. A prior conviction does not automatically disqualify you; factors such as the nature of the offense and job-related requirements will be considered.

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