Network Engineer

Network Engineer

Here at Digital Realty's IT department, we pride ourselves in our ability to focus on improving the value that Digital Realty gets from its investments in technology. We work fast, hard, and are passionate about what we do. Digital Realty is currently looking for a Network Engineer to join our IT Infrastructure team to work closely with our Corporate Services, Operations, and other groups to implement and maintain quality and customer focused solutions.

Based on the nature of our industry, our solutions utilize and rely on a wide variety of technologies. As such, we are looking for a highly adaptable and motivated person who can administer enterprise solutions as well as be flexible enough to participate in an on-call rotation. We need people who take pride in being a subject matter expert in their domain yet understand and explore the many other talents of IT; someone with expert knowledge of Cisco IOS and networking in general.

What you'll do:

• Implementation of standardized network solutions
• Schedule and implement regular patches and upgrades per established process which includes working in coordination with operations, corporate services and information security teams
• Manage projects utilizing remote hands vendors and internal staff
• Assist/Contribute on internal Network Engineering team projects
• Maintain and update detailed network documentation
• Review tickets and provide technical support to customers and other teams
• Respond to alarms and take appropriate action to correct the problem or escalate based upon Operations Service Center policy
• Identifies opportunities for value-added process improvement
• Awareness of when to send customer communication based on impact to customer
• Identify patterns that could potentially lead to issues and escalate or resolve as needed
• Accountable for status of created tickets, follow through, resolution, and closure
• Manage time appropriately based on assigned priorities and report back on task/project status on a regular basis

What you'll need:

• Intermediate knowledge of Cisco products, their functionality, configuration and best practices
• Intermediate knowledge of DMVPN, STP, AAA, Access-Lists
• Working knowledge of Routing (BGP, EIGRP, OSPF, static routing)
• Working knowledge of Microsoft Windows networking configuration and protocols
• Error investigation, Troubleshooting, and Root Cause Analysis
• Minimum two years' experience as a network engineer responsible for a primarily Cisco based network

Preferred candidates would have the following:

• Cisco Certified Network Associate certification or higher
• Familiarity with FortiGate firewalls and configuration
• Familiarity with Palo Alto firewalls and configuration
• Familiarity with SolarWinds monitoring platform
• Familiarity with ServiceNow
• Cloud Experience
• Meraki Experience

Nice to Have:

• zScaler Experience
• Cisco DNA/ISE Experience

A bit about us:

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

A bit about our team:

Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it's a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

What we can offer you:

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Health and Safety:

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy:

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.