Hybrid- Associate Technical Support Analyst

Overview of Position Are you someone who loves breaking down technical problems into solvable components? Do you have top‑note customer service and collaboration skills? Are you interested in joining a team comprised of a dynamic mix of technical support professionals who are paving the way to support home and small business tools, applications, and devices? If this sounds like you, we have an opportunity that may interest you. Starting Pay: $18/hr. Hybrid model – requires onsite presence in the Atlanta office: 260 Interstate N Cir SE, Atlanta, GA 30339. What makes us different? Your medical benefits begin on your first day. We provide excellent compensation and retirement programs. We deliver exceptional paid time off. We provide tuition reimbursement available after 6 months. Responsibilities Provide high‑quality technical support to effectively diagnose and resolve support incidents reported by external customers. Troubleshoot, diagnose, and resolve complex issues across a wide array of PCs, laptops, Apple computers, tablets, printers, wireless and POE security cameras, mobile phones, and other business and personal devices. Provide excellent customer service and ownership of technical support issues. Work well in a high energy, dynamic, and collaborative environment. Provide appropriate responses and expectations in a timely and efficient manner. Work as the customer’s advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention. Perform other job‑related duties as directed by a member of management to meet business needs and objectives. Requirements 6 months experience with customer service, troubleshooting, analytical, and problem‑solving. High school diploma or GED (post‑secondary education preferred). Must be able to type 30–40 WPM. Required Technical Skills PC Support: MS Windows, MS Office, Apple OS X, home and small business networking/Wi‑Fi, printers, card readers, projectors, etc. Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle/e‑readers, Fire tablets. Smart Devices: voice assistants, smart lights, smart TVs, wearable technologies and other automation systems. Preferred or Helpful Skills Bachelor’s degree preferred; Associate’s degree a plus. 1 year of experience in a technical support role. Technical certifications such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies. Experience working within a support organization providing phone/chat/email support to customers. Strong working knowledge of support service tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc. Excellent verbal and written communication and interpersonal skills. Experience writing technical documentation for inclusion in a Knowledge Base. Experience providing training and coaching, either to customers or to internal colleagues. Able to collaborate, interact, cooperate, and motivate across job functions and teams. Bilingual (Spanish and English) both written and verbal. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. #J-18808-Ljbffr Assurant