Account Service Manager Sr

Account Service Manager Sr. Location: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work‑life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. How you will make an impact: Provides strategic planning and account management for large accounts. Directs and manages the administration of contractual requirements and obligations. Manages the new and renewal implementation process for accounts. Interfaces with operations to ensure smooth delivery of services. Maintains ongoing account relationships at multiple levels throughout the customer's organization. Makes recommendations for improvements to meet customer's expectations. Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction. Provides both on‑site and off‑site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues. Presents monthly, ad hoc, mid‑year, and annual utilization and benefit reporting to the broker and client. Coordinates open enrollment meetings, renewal process and training sessions. Participates in efforts to support standardization across accounts and works in multidisciplinary teams to design and implement product and operational enhancements. Provides guidance or expertise to less experienced account service managers. Makes routine account visits. Minimum Requirements: Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background. Sales license may be required. Preferred Skills, Capabilities and Experiences: Travels to worksite and other locations as necessary. PBM experience strongly preferred. Client facing experience strongly preferred. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, and local laws. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration ( #J-18808-Ljbffr