Store Manager

Store ManagerVictra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your sales consultants and help them learn what it means to win at Victra.You will have an elevated level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience. You will also complete training courses and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction. This is an hourly role.On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it is done. You will coach them one on one and motivate them to reach the next level of performance. You take personal ownership of the store's sales strategy and results — they are a direct reflection of your leadership. You will also be responsible for daily operational tasks and maintaining brand compliance.Key Responsibilities include:Talent Management — Selecting, hiring, and developing the best talentResults Driven — Holding yourself and your team accountableCustomer Focus — Delivering Every Guest, Every TimeRelationship Building — Building trust across your store teamChange Management — Championing improvement in your storeStrategic Thinking — Setting the store's directionInspirational Leadership — Leading by exampleWhat We Are Looking For includes:Background in customer service within the retail, restaurant, or wireless industry preferred1-2 years of experience in Customer Service or leadership roleManagement experience in a commission-based sales environmentProven history of achieving challenging team and individual sales goalsBalanced multiple opposing priorities in a multifaceted environmentSet goals, evaluated performance, and developed a high performing teamBasic interview skills and enhanced staffing knowledgeHigh school diploma or GEDOne or more years of customer service, preferably in a retail or sales environmentWillingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periodsAt least 18 years of ageLegally authorized to work in the United StatesWhat We Offer includes:Paid TrainingPremium Health, Dental, and Vision InsurancePaid Maternity Leave401K MatchTuition Reimbursement50% off Verizon ServiceReferral BonusFrequent ContestsReal career pathing — Victra has won Comparably's Best Career Growth award multiple years running and ranked #17 on Comparably's 2026 Best Sales Teams list, both based entirely on employee feedbackCompensation includes:We are proud our Store Manager's earn a base pay of $21.75 per hour with a targeted #All_In pay of $28.22 per hour, combining a base hourly rate, uncapped commission, and a monthly store bonus based on your store's attainment level. Add in frequent contests and incentives throughout the year, and top performers have real, uncapped earning potential that stacks up against any hourly leadership role in wireless retail. We provide paid training.Equal Employment OpportunityWe are proud to be an Equal Employment Opportunity Employer — and we celebrate our employees' differences. We do not discriminate on the basis of race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, and genetic information. Different makes us better.