Practice Assistant

Clinical: Practice Assistant Salem MA

Contract Type & Term Options: Temp-Only Option: 1 to 2 months duration (until FTE position is filled). Temp-to-Perm Option: 3-month contract period prior to potential FTE conversion. (Note: Active recruitment for a permanent replacement will run concurrently).

Budget & Compensation: Urgency: Immediate start (12 weeks post-offer/onboarding clearance). Manager seeking pipeline/candidate submissions prior to the weekend. Reason for Opening: Backfill due to employee departure.

Role & Department Details: Work Location: 100% Onsite | 81 Highland Ave, Salem, MA (free parking available + free shuttle services) Schedule: Monday Friday, 8:30 AM 5:00 PM (40 hours/week) Candidate Qualifications & Screening

Top 3 Must-Haves: Excellent customer service skills Clear phone communication and etiquette Medical front desk experience

Top 3 Nice-to-Haves: Patient check-in experience Appointment reminder calling experience Epic CRM proficiency Skill Set Focus by Contract Path: Temp-Only Candidates: Minimum requirements (strong customer service, front desk experience, good phone etiquette). Temp-to-Perm Candidates: Previous healthcare experience, CRM/Epic experience, appointment scheduling and follow-up background.

Role Highlights / "Sizzle Points": Fast-paced, busy office setting; direct patient and community interaction; strong opportunities for growth. Interview Process: Virtual interview with Practice Manager via Microsoft Teams. Attachments: Job Description (Word/PDF attached).

JOB SUMMARY: Responsible for supervising and coordinating the administrative operations of the clinic. Work closely with healthcare providers, staff, and patients to ensure efficient clinic operations and excellent patient care.

Essential Functions (Key Roles & Responsibilities): Coordinate daily clinic operations, ensuring smooth workflow and efficient utilization of resources. Manage and schedule appointments, consultations, and follow-up visits for patients. Maintain patient records, ensuring accuracy, confidentiality, and compliance with relevant regulations. Oversee patient registration, check-in, and check-out procedures, ensuring a positive patient experience. Supervise administrative staff, providing guidance, training, and support as needed. Monitor and manage inventory levels of medical supplies, equipment, and other clinic resources. Handle patient inquiries, complaints, and concerns, resolving issues in a timely and satisfactory manner. Collaborate with healthcare providers and staff to develop and implement clinic policies, procedures, and protocols. Performs other duties as assigned Complies with all policies and standards

QUALIFICATIONS: Education: Degree - Field of Study - Required/Preferred - And/Or Bachelor's Degree - Healthcare Management - required - or Bachelor's Degree - Related Field of Study - required Can this role accept experience in lieu of Education requirements? - No Licenses and Certifications: Licenses/Certifications - Required/ Preferred Work Experience: Experience Details - Years of Experience - Required/ Preferred And/Or Clinic/Office/Hospital Experience - 3-5 years - required - and Administrative Office Experience - 3-5 years - required - and Leadership/Supervisory Experience - 2-3 years - preferred Knowledge, Skills and Abilities: Strong knowledge of medical terminology, healthcare regulations, and industry standards. Strong leadership and supervisory abilities. Proficiency in using electronic health records and other clinic management software. Excellent organizational, multitasking, and problem-solving skills. Effective communication and interpersonal skills. Attention to detail and commitment to maintaining accuracy and confidentiality. Physical Requirements Category: - Office and Administrative Support Physical Requirements: The physical requirements described here generally represent those that must be met by an employee to successfully perform the essential functions of this job. These duties may not be representative of all positions within this job description and may vary from time to time based on the role and/or operational needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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