Room Attendant, The Stanford Park Hotel

The Stanford Park Hotel has earned the #1 traveler reviewed position on TripAdvisor since 2000. We offer retreat-like amenities and our friendly and knowledgeable team will ensure our guests have a memorable stay.

We are seeking Room Attendants to join our exceptional team.

Our room attendants clean the guest rooms as assigned, and with a strong attention to detail, ensuring the room is inviting, comfortable and sparkling clean for our guests to enjoy. They follow hotels policies and procedures and ensuring the hotel's established standards of cleanliness. They are responsible for reporting any maintenance deficiencies and handling guest requests or complaints as well as ensuring the confidentiality and security of all guest rooms.

Possess complete knowledge of and comply with all department policies, service procedures and standards

• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely. Retrieve, restock and push housekeeping cart.
• Clean bathtub, toilet, sinks, walls, mirrors, tile, counters and floor surfaces using appropriate and approved cleaning devises, including but not limited to cloths, mops sponges, brushes and cleaning agents.
• Strip and remake beds, change bed linens that may require lifting bedspreads weighing a maximum of 25 pounds.
• Follow all safety, hygiene and cleanliness protocols at all times.
• Push and pull the vacuum throughout the entire room.
• Empty all wastebaskets and discard any additional trash throughout the room.
• Empty the fireplace and remove all ashes and clean thoroughly. (If applicable.)
• Remove all dirty or used terry and replenish amenities, linens and supplies in the guestroom in keeping with hotel standards and requirements.
• Dust all furniture, pictures, drawers, shelves, window ledges, door tracks, closets and vents thoroughly.
• Retrieve, restock and push housekeeping cart.
• Visually inspect room for cleanliness and appearance and communicate completion in the designated manner to signify the correct room status.
• Respond in a timely manner to guest requests, such as additional room amenities, towels, instructions on how to operate equipment in the room and other information as requested.
• Ensure alarm clock and other electronic devices are set to appropriate time.
• Turn in all found items in the employees work area to the Housekeeping Manager or Manager on Duty on the day that they are found.
• Reports all items in the room that need repair to the Housekeeping Manager.
• All other duties as assigned by the supervisor.
• Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including separation of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel.

Upon employment, all employees are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the Hotel facilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to communicate effectively with others.

1. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
2. Very detail oriented, to ensure the quality of cleanliness.
3. Must be able to prioritize, organize and follow up, remain calm and resolve problems using good judgement.
4. Must be able to follow directions. Ability to interpret a variety of instructions furnished in oral, diagram, or schedule form.
5. Ability to print and speak simple sentences in English.
6. Able to maintain a good working relationship with other departments, associates and guests.
7. Meets legal age requirements for the position.

Previous housekeeping experience is preferred. Any combination of education and experience that provides the required knowledge, skill and ability.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; go up and down stairs, bend, reach with hands and arms; and stoop, kneel and crouch. The employee must frequently lift and/or move up to 50 pounds and must be able to push and pull equipment weighing up to 100 pounds.

Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently exposed to fumes or airborne particles and occasionally exposed to caustic chemicals. The noise level is usually moderate,

GROOMING

All employees must maintain a neat, clean and well-groomed appearance (specific standards available.)

PAY SCALE

The pay scale for this position is $23.45 per hour. This is the pay rate for this position that the Hotel reasonably expects to pay.

The Stanford Park Hotel is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.