Patient Services Representative

Patient Services Representative

Northeast Florida Health Services, Inc., a Federally Qualified Health Center (FQHC), is seeking a full-time Patient Services Representative (PSR) for all of our locations to provide essential care coordination and patient services in our community health centers.

Responsibilities:

• Schedules patients for appointments according to Northeast Florida Health Services, Inc. (NEFHS) d/b/a Family Health Source policies.
• Effectively and professionally communicate with patients in person, via the patient portal and on the telephone in regard to any question or concern they may have regarding care.
• Confirms appointments when indicated there was a problem with the automatic confirmation process to ensure that the patient will be keeping their appointment.
• Performs insurance eligibility verification when the patient schedules their appointment as well as forty-eight (48) hours prior to the scheduled appointment.
• Assists patients with completing medical information forms when applicable.
• Obtains necessary signatures for consent according to policy.
• Scanning of identification (ID) and insurance card for every patient into the patient's EHR.
• Verifies all patient information for accuracy.
• Answers all incoming telephone calls professionally.
• Receives and directs all questions from patients to appropriate party.
• Schedules patients for testing/referral according to NEFHS policy as needed to assist other departments.
• Informs the patient that prescription and or testing has been electronically submitted per the patient request.
• Collect all monies due at the time of service as well as outstanding patient balances according to NEFHS policy.
• Ensures at check out that the patient has any and all information needed.
• Work with all other departments to ensure the highest level of patient care.
• Maintains strict patient confidentiality at all times.

Education/Experience:

High school diploma or GED and at least two (2) years medical office or customer service experience.

Qualifications/Skills:

• Ability to fluently speak English/Spanish Highly Preferred
• Data entry experience required
• Knowledge of computer programs
• Knowledge of basic medical coding and third-party operating procedures and practices
• Skill in answering a telephone in a pleasant and helpful manner
• Ability to read, understand and follow oral and written instructions
• Ability to establish and maintain effective working relationships with patients, employees and the public

Environmental/Working Conditions:

Physical Factors:

• Lifting: Up to 30 pounds 4-5 times a day, 5-10 pounds routinely
• Carrying: Up to 30 pounds 5-10 times a day, 5-10 pounds routinely
• Standing: 1-2 hours at a time, 2-4 hours a day
• Walking: 5-10 minutes at a time throughout the day
• Sitting: -1 hour at a time, 4-6 hours a day
• Driving: as necessary depending on business need
• Vision: Color distinction necessary
• Hearing: No greater loss than 40dB average for 500,1000, 2000Hz
• Frequent: Twisting, Reaching, Bending, Writing, Speaking, Use of Hands, use of fingers, Use of both legs
• Occasional: Climbing, Grasping

Environmental Factors (exposure):

• Frequent: Dust, Constant noise
• Occasional: Intermittent noise, Vibrations, Inside/Outside, Excessive heat, Cleaning agents, Excessive cold, Coolness/dampness, excessive humidity, dry atmospheric conditions, hands in water

Northeast Florida Health Services, Inc. is an Equal Opportunity Employer.

Background Screening Requirement Notice: In compliance with House Bill 531 (2025) Florida, this position may require a background screening through the Care Provider Background Screening Clearinghouse.

Applicants are encouraged to review important information regarding the screening process by visiting the official Clearinghouse Education and Awareness website.

Monday - Thursday 8:00a - 5:30p Friday 8:00a - 12:00p