Technical Support Specialist- Entry Level
Express Employment
Job Description
Job Description
We are seeking a Technical Support Specialist to join our team!
Responsibilities:
· Provide Technical Support via phone/email/remote desktop to national distributors, licensed installers, IT staff and end users.
· Resolve issues for clients via phone, or electronically
· Test and verify functionality of Audio & CCTV Security equipment; support PC,MAC software and mobile applications.
· Track customer issues and resolutions within SAP ticketing system
· Provide assistance with computer software and hardware configuration, networking, security and network implementation
Qualifications:
· Minimum of a high school diploma/GED; Associates preferred or a Certification or Degree in Electronics (Engineering, Design and/or Research and Development) or Computer Sciences (Computer Hardware, Software, Networking and/or Programming) from a trade school or college
· Ability to speak and write clearly in English
· Knowledge of relevant products and networking
· Previous experience in IT, customer service, or other related fields
· Demonstrated proficiency in typing and grammar
· Ability to build rapport with clients
· Strong troubleshooting and critical thinking skills
· Team player
· Multi-tasking capabilities
· Positive and professional demeanor
#2127OS
Vacancy posted 3 days ago
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