ServiceNow ITSM Developer (368)

OVERVIEW

iTech AG is seeking a ServiceNow Developer to support federal programs by designing, developing, and enhancing ServiceNow applications across the ITSM, ITOM, ITAM, and CMDB areas of the ServiceNow Platform. The ideal candidate brings strong hands‑on ServiceNow development and configuration experience across the platform, with the ability to translate complex business and portfolio management requirements into scalable, maintainable platform solutions. This role requires collaboration with architects, product owners, business stakeholders, and Agile delivery teams to modernize portfolio governance, planning, investment tracking, and enterprise delivery capabilities across federal organizations.

ROLES AND RESPONSIBILITIES

Design, develop, configure, and enhance ServiceNow solutions to support federal program and portfolio management requirements. Develop and maintain custom applications, workflows, business rules, UI policies, Flow Designer automations, and integrations. Collaborate with ServiceNow Architects and business stakeholders to implement scalable, standards‑based SPM solutions. Support strategic reporting, dashboards, KPIs, and executive workspaces for portfolio visibility and decision‑making. Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, demos, reviews, and retrospectives. Perform code reviews and ensure adherence to development standards, platform governance, and best practices. Support platform upgrades, patching, and performance optimization activities. Troubleshoot and resolve platform defects, integration issues, and production support requests. Ensure configurations and customizations align with federal security, compliance, and accessibility requirements. Contribute to technical documentation, knowledge transfer, and cross‑team collaboration. Lead Implementation Other duties as assigned.

MINIMUM QUALIFICATIONS

Minimum 5 years of overall IT experience Minimum 3 years of hands‑on ServiceNow development experience Strong JavaScript development skills Experience developing and configuring within the ServiceNow platform, including workflows, integrations, forms, and scripting At least one active ServiceNow certification (CSA preferred; CAD or additional certifications are a plus)

EDUCATION AND CERTIFICATIONS

Bachelors Degree ServiceNow CIS-ITSM

PREFERRED QUALIFICATIONS

Familiarity with Agile development environments Strong troubleshooting and communication skills

SECURITY CLEARANCE

Must have the ability to gain and keep public trust clearance. Pursuant to government contracts, US Citizenship is required. iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to View email address on click.appcast.io. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request. #J-18808-Ljbffr iTech AG