Director of Technical Program Management - Trust & Infrastructure

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience San Francisco, CA | Palo Alto, CA | Bellevue, WA Technical Program Managers (TPMs) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs are responsible for programs from beginning to end, ensuring better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company. The Director of Technical Program Management for Trust & Infrastructure will lead strategic technology programs that drive organizational efficiency and transformation within the Trust & Infrastructure TPM team. This includes programs that accelerate transformation to Hyperforce, Salesforce's infrastructure product offering built on top of third-party public cloud substrates. This person will partner with program leadership teams to drive cross-functional planning and execution across multiple domains — including Engineering, Customer Enablement, Legal, and Product — to deliver key business value. This is a fast-paced, dynamic environment with mission-critical business deliverables. There will be a steady stream of unforeseen challenges, and with that, communications, coordination, organization, leadership, flexibility, and ownership will be key to succeeding in this role. Strong candidates will have excellent communication skills across all levels of the organization — from individual engineers to senior executives — as well as a proven track record leading large, highly complex programs. Though this is an individual contributor role, you will thrive in a culture of ownership, delivery, and innovation. What You'll Actually Be Doing Lead programs by aligning teams on scope, release planning, vision, and business goals — crafting program structure and securing cross-functional alignment. Drive Steering Committee meetings with key partners to make key decisions, remove obstacles, and address critical program issues, ensuring business goals and strategic vision are met. Partner with cross-functional teammates across functions — including Customer Success Group (CSG), Legal, Product, Sales, Marketing, Security, and Finance — to drive workgroup alignment on dependencies, status, milestones, and metrics. Anticipate and remove obstacles with urgency, and provide regular program reviews covering current state, risks, and critical issues. You're Our Person If... You have 10+ years of enterprise software or technical program management experience at an enterprise technology company. You have 5+ years leading Software as a Service (SaaS) product development programs, with demonstrated understanding of the SaaS business model and its product development lifecycle. You bring deep experience with the software development lifecycle and agile methodologies, with the ability to apply this knowledge in dynamic environments. You have outstanding organizational, communication, and relationship-building skills, and can drive consensus in a cross-functional, matrix management environment. Even Better If... You have experience with Portfolio Management. You have excellent analytical and problem-solving skills with a history of hands-on, detail-oriented execution. You're comfortable establishing credibility and rapport with senior executives and individual contributors alike. You have the ability to master technical subjects and technologies relevant to the program. You hold a related technical degree. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.