Manager Glade Operations

Description

Summary:

The Manager, Glade Operations is responsible for building a unique, exciting and safe environment at The Glade, one of the city's newest premier public spaces. This role will work closely with the Director, Glade Operations to develop a superior guest experience and operational excellence. The ideal candidate is a collaborative problem solver with creative energy and a knack for building relationships with various stakeholders.

Functions of the Job:

• Provide admin support to Director
• Draft processes, start-up documentation and SOPs
• Collect, format and interpret operating data and create regular operating reports
• Support hiring process of Glade staff
• Work closely with Land Management and Maintenance teams to ensure upkeep of property
• Collaborate with Security team on potential threats and safety concerns
• Develop process to respond to guest concerns through in person, online and phone correspondence
• Own evaluation process for guest satisfaction
• Own guest service training for FPF and partner staff
• Assist in onboarding FPF Glade staff and vendor front line staff
• Assist in developing yearlong programming
• Become an expert on ice plant operations and water treatment system
• Serve as Manager On Duty (MOD)
• Support events team to execute programming and events
• Collaborate with key operational vendors to maintain high level guest experience

Requirements

Position Qualifications:

• Graduation from an accredited college or university with a Bachelor's degree or higher. Equivalent job experience will be considered.
• Experience working with forecasting and budget models
• Minimum of three to five years of related experience, including supervisory experience.
• Proven success in event management, hospitality or guest service industries.
• Proficient knowledge of Microsoft Outlook & Office suite (Word, Excel, and PowerPoint).
• Experience working with ice rinks, community centers, parks & rec, and food and beverage industry a plus.
• Exceptional interpersonal and communication skills.
• Ability to build relationships with individuals from varying backgrounds.
• Ability to gain certification to drive Olympia ice resurfacer, a plus
• Willingness to work nights, weekends and holidays

License(s)/Certification(s) Required: Valid driver's license.

Physical Work Requirements/Work Conditions

• Comfortable working in an outdoor environment in all weather conditions.
• Occasionally required to traverse the park over uneven terrain.
• Comfortable working in confined spaces periodically.
• Occasionally required to be in areas with loud noise.
• Able to lift and move materials up to 40 pounds