Quality Assurance Coordinator

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE: $31.40 - $33.05 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

Under the supervision of the Quality Assurance Supervisor, the Quality Assurance Coordinator leads a QA team (the Coordinator and assigned Quality Assurance Reviewers) in the review and audit of the assigned programs' documentation and database practices related to grant, contract and legal requirements as well as organization policies and initiatives. As directed, performs independent projects supporting CAPS, department tasks / training, tool development, communication with PMs, and support to CQI leadership.


DUTIES AND RESPONSIBILITIES

• Oversee the Quality Assurance Reviewers' performance of the continuous quality improvement procedures with their assigned VOALA Programs:
  • Ensures that Program files are accurate and meet funder requirements (both hard copy and electronic databases)
  • Monitors that selected Program practices meet funder and legal requirements
  • Ensures that identified deficiencies are corrected in support of continuous incremental improvement
  • Strives to have all the QA Team's assigned programs "audit ready"
• Know assigned program contracts and their requirements
  
  
  • Keep up to date with all assigned program funder requirements by attending workshops and meetings
  • Ensure QA Team includes funder/grant mandatory requirements in internal audits, so Programs are audit ready.
• Conduct special audits for programs with corrective action plans or otherwise identified by Director of Evaluation and Monitoring. Provide additional support to programs to ensure corrections are made. Provide related training where needed.
  • Review team internal program audit reports.
  • Keep up to date on denied billing, corrective action plans, and other identified problems in order to incorporate these identified issues in following audits.
• Support programs prior to funder audits and ensure all requirements are in place. Review audit results from funders. Make program visits.
  • Track, resolve, and document continuous quality improvement issues. Support program managers and supporting staff.
  • Communicate with funders to assist before, during, and after funder audits.
• Meet monthly with assigned Program personnel to provide technical support with regards to data quality management.
• Special projects supporting CAPS, department tasks / training, tool development, communication with PMs, and support to CQI leadership.
• Other duties as may be assigned by Director of Evaluation and QA.

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.


ESSENTIAL DUTIES:

• An essential function of this position requires incumbents to report to the office.
• Conduct continuous quality assurance efforts (QA) in support of assigned programs, helping those programs with data accuracy, ensuring records and procedures meet funder requirements and are ready to pass funder audits.
• Learn and keep up to date with assigned program grants/contracts, participate in funder-sponsored conferences to maintain currency, update QA Team on any funder required changes.
• Lead QA Team in special audits of Programs, as directed by Director of Evaluation and QA; review internal audit reports and assist Program efforts to correct deficiencies.
• Support Programs prior to, during, and subsequent to funder audits; make site visits and visits to funders in support of audit efforts.
• Meet with assigned Programs monthly to address QA efforts by Programs
• Special projects supporting CAPS, department tasks / training, tool development, communication with PMs, and support to CQI leadership.
• Other duties as required and is subject to change at any time.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Bachelor's Degree in social science or related field or 2 years of related experience.

EXPERIENCE:

• 5 years' experience in quality assurance or data analysis
• 3 years' experience in database operations/management
• 1 year experience with nonprofit organizations
• Seven years of related work experience without a degree

PREFERRED QUALIFICATIONS:

• Working knowledge of Medi-Cal regulations, especially relating to provision of substance abuse treatment

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.