Customer Quality Engineer

Company Description

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing.


They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications.


Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

INFICON is headquartered in Switzerland and has world-class manufacturing facilities in Europe, the United States and China, as well as subsidiaries in China, Denmark, Finland, France, Germany, Italy, Japan, South Korea, Malaysia, Mexico, Liechtenstein, Singapore, Sweden, Switzerland, Taiwan, the United Kingdom and the United States.

Job Description

The Customer Quality Engineer is an integral member of the Quality department, responsible for driving quality performance and improvement within both product and process areas. This role requires a strong background in structured problem solving, customer and supplier interfacing, and cross-functional quality leadership. The successful candidate will collaborate with various teams to ensure robust quality planning, process controls, and readiness for manufacturing and product launches. Experience in semiconductor and/or cleanroom manufacturing is highly valued and having past experience working with key OEM customers within those industries.

Key Responsibilities

Customer Quality

• Act as the primary on-site contact for customer quality-related matters, addressing concerns and ensuring satisfaction.
• Lead the resolution of customer escalations, facilitate audits, and address issues through clear and timely communication.
• Conduct structured root cause analysis and corrective actions (using methods such as 8D and RCCA) to resolve issues and ensure timely closure.
• Ensure customer requirements are understood and effectively implemented throughout the organization.
• Prepare and present comprehensive customer reports, quality metrics, and improvement plans to stakeholders.

Cross-Functional Quality Leadership

• Collaborate closely with the QMS Manager to ensure procedures, quality standards, and customer requirements are aligned and consistently met.
• Coordinate technical quality communication with suppliers as needed to support investigations, containment, and change implementation (without owning supplier qualification or supplier performance management).
• Partner with Production, Engineering, and other functions to enhance process stability, improve yield, and elevate product quality.
• Support cleanroom management and contamination-control initiatives where applicable.
• Participate in internal audits, risk assessments (such as FMEA), and contribute to ongoing continuous improvement activities.
• Ensure that quality processes and controls support reliable, scalable operations, including nonconformance management, Corrective and Preventive Actions (CAPA), change control, and maintenance of control plans.

Qualifications

• Bachelor's degree in Engineering, Quality, Materials Science, or another relevant technical discipline.
• 2+ years of experience in a front facing customer quality or site quality leadership role within a semiconductor cleanroom manufacturing environment highly preferred.
• Solid working knowledge of ISO 9001, internal auditing practices, and structured problem-solving methodologies such as 8D and DMAIC.
• Demonstrated ability to interface effectively with customers and suppliers, manage escalations, and influence cross-functional teams to improve quality processes and efficiencies
• Proficiency in data-driven quality reporting, metrics development, and analytics.
• Outstanding communication, collaboration, and decision-making skills and capability to work across cross functional global teams.

Additional Information

For Longmont, the expected salary for this position is $ 110,000 Annual Salary In addition, INFICON employees are eligible for a profit- sharing bonus with a target of 10%. The actual compensation will be determined based on experience, location, and other factors permitted by law.

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.

INFICON's forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more!

INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment. Any contact that would like to request a reasonable accommodation to participate in the application process should contact View email address on click.appcast.io.

INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.

INFICON's forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more!

INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment. Any contact that would like to request a reasonable accommodation to participate in the application process should contact View email address on click.appcast.io.

INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.

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