Financial Counselor

Job Title

This position follows a hybrid schedule with two (2) in-office days per week. Our office is located at 385 GROVE ST, Worcester, MA 1605.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Position in this function provides guidance and assistance to patients regarding insurance coverage, free care and payment plans. Reviews pending collection accounts. Compiles accounts for transfers to the collection agency. Completes yearly state required Abandoned Property refunds or transferring account credits over to the State.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional overtime.

We offer 4 to 12 weeks of paid training. The hours of the training will be aligned with your schedule.

Primary Responsibilities

• Obtains payment in full or secures adequate payment arrangements and/or eligibility information from patients. Advises patient on expenses. Secures payments or payment arrangements on verified accounts. Discusses third party coverage with patient and arranges payments for balances due. Informs patient of payment requirements
• Advises patients or others as to their financial liability. Interfaces in person or by phone to identify any financial concerns. Reviews self-pay accounts. Monitors accounts following standard procedure
• Determines payment sources or agency eligibility for all referred accounts. Monitors patient financial history to determine appropriate adjustments
• Identifies indigent patients and arranges for reimbursement from appropriate government agency. Maintains a working knowledge of grants, funds and other resources available for qualified accounts. Ensures that accounts using such resources meet the standard qualification. Completes an insurance coverage analysis and other forms as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service experience
• Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

• Medical billing experience
• Experience with current billing software within 6 months

Telecommuting Requirements

• Reside within commutable distance to the office at 385 GROVE ST, Worcester, MA 1605
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

• Excellent interpersonal, communication and organizational skills
• Demonstrated leadership skills

Physical and Work Environment

• Physical health sufficient to meet the ergonomic standards and demands of the position.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.