Field Service Representative

Job Description

Job Description

Douglasville-Douglas County Water and Sewer Authority

JOB DESCRIPTION

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Field Services Representative

Department: Meter Services

Pay Grade: 3

FLSA Status: Non-Exempt

JOB SUMMARY

This position performs work in the reading of water meters and the termination of services. Duties involve the accurate reading and recording of water consumption data of the Authority’s customers following designated routes and using a hand-held computer or the AMR Drive-By unit and other work performed by this employee involves the locking of water meters for delinquency purposes and service terminations. This position is also responsible for unlocking of meters to restore service and obtaining meter readings as needed. The position may also be required to perform other meter services functions as required. This employee reports to the Meter Services Supervisor.

ESSENTIAL JOB FUNCTIONS

• Performs accurate reads of residential and commercial water meters on assigned routes within established time standards, which are reviewed on a quarterly basis.
• Performs special readings as required.
• Initiates, terminates, and restores water service to customers as requested by the Billing/Customer Service Division personnel.
• Checks to see that meters are functioning properly and reports any defects.
• Performs necessary minor repairs to meter boxes and appurtenances.
• Checks to determine consistency of meter readings and reports unusual cases to a supervisor.
• Locates correct addresses and water meters in order to terminate and restore service to customers.
• Works closely with the Billing/Customer Service Division personnel while assisting with the administration and processing of delinquent accounts.
• Performs miscellaneous and varied meter reading services and tasks as required by the Billing/Customer Service Division.
• Coordinates assignments closely with the Billing/Customer Service Department.
• Performs other related duties as required/assigned.

QUALIFICATIONS

Education and Experience:

High School diploma or (GED) and one (1) year of experience as a meter reader or in a related utility field preferred.

Special Qualifications:

Possession of a valid State of Georgia driver’s license and satisfactory Motor Vehicle Record (MVR).

Knowledge, Skills and Abilities:

• Knowledge of county and city streets and locations within the Authority’s delivery system.
• Knowledge of water meters and or water lines.
• Knowledge of basic mathematics.
• Knowledge of computers (Windows and Microsoft Office).
• Skill in operating small hand tools and equipment.
• Skill in the use of a computer and relevant software, fax and other office machines, etc.
• Ability to establish and maintain effective working relationships with coworkers and the general public.
• Ability to work independently.
• Ability to follow oral and/or written instructions.
• Ability to communicate orally and to write legibly.
• Ability to assess various work sites.
• Ability to work under varying weather conditions.
• Ability to work overtime with little or no notice.
• Ability to deal tactfully and courteously with the public, other employees, and co-workers.
• Ability to learn applicable Authority and departmental policies and procedures.
• Ability to communicate orally and to write legibly.

PHYSICAL DEMANDS

The work is medium work which requires exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

• Balancing: Maintaining body equilibrium to prevent falling while walking, standing or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized.
• Crawling: Moving about on hands and knees or hands and feet.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Fingering: picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand.
• Hearing: sufficient to perceive the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Mental Acuity: sufficient to make rational decisions through sound logic and deductive processes.
• Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers
• Standing: particularly for sustained periods of time.
• Talking: sufficient to express or exchange ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Visual Acuity: sufficient to observe violations of codes, to effectively operate standard office equipment; ability to read and write reports, correspondence, instructions, drawings, etc.; and to operate motor vehicles and/or heavy equipment, by both day and night.
• Walking: sufficient to move about on foot to accomplish tasks, particularly for long distances or move from one work site to another.

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly is exposed to changes of temperature or humidity; exposure to dust, fume, or gases; and exposure to insects and animals. The noise level in this work environment is usually moderate based on outside activity.

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The Douglasville-Douglas County Water and Sewer Authority has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

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