Customer Loyalty Specialist

Job Opportunity

Responsibilities:

• Present, promote and sell products/services to existing customers
• Negotiating pricing quotes and promotions
• Makes recommendations for the customer
• Lead by example with the ability to create and maintain good working relationships with customers, team members and other departments
• Analyze performance problems and work with team members to improve
• Troubleshoot with customers and handle escalated calls
• Investigate and resolve customer complaints
• Demonstrate a positive attitude and create motivation
• Demonstrate the ability to learn about our products and services to become the expert for the customer aiding in effortless resolution

Qualifications:

• Prioritizing, time management and organizational skills
• Ability to work flexible schedules at times (evenings, weekends, holidays, etc.)
• Leadership and decision-making skills
• Adaptable and supportive of change
• Excellent written and verbal communication skills
• Coaching skills necessary to motivate and develop team members
• Strong problem solving and organizational skills
• Commitment to continue learning

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer.