Customer Service Representative

Job Description

Job Description

CUSTOMER SERVICES REPRESENTATIVE

**Position is fully onsite Mon-Friday, Bilingual ENGLISH & SPANISH is required**

 

Location: 9250 NW 36th St, Miami, FL 33178

About us:

Solis Health Plans is a new kind of Medicare Advantage Company. We provide solutions that are more transparent, connected, and effective for both our members and providers. Solis was born out of a desire to provide a more personal experience throughout all levels of the healthcare journey. Our team consists of expert individuals that take pride in delivering quality service. We believe in a culture that collaborates and supports one another, and where success is interlinked, and each employee is valued. 

**BILINGUAL in ENGLISH AND SPANISH is required**

Full benefits package offered on the first on the month following date of hire including: Medical, Dental, Vision, 401K plan with a 100% company match!

Our company has doubled size and we have experienced exponential growth in membership from 2,000 members to over 8,000 members in the last year! 

Join our winning Solis Team! 

Position Summary:

Responsible for assisting current members of Solis Health Plans with any OTC orders, questions, concerns or issues at the designated facility.

Key Responsibilities:

• Enters and documents Over the Counter Medication orders via phone, mail, or email for members into fulfillment data base. 
• Enters all received OTC (Over the Counter) medication orders daily.
• Assists members with issues such as: OTC resolution, medication delivery status and related questions. 
• Ensures accuracy of all documentation related to OTC orders. 
• Follows-up with members in reference to any issues or complaints to ensure customer satisfaction.
• Communicates effectively with other professionals and support staff in order to achieve positive customer outcomes. 
• Communicates with delivery personal (Dot Express, etc.) in regards to ensuring orders are distributed in a timely manner. 
• Promotes and contributes to a positive, problem-solving environment. 
• Assists customers, family members, medical centers and others with concerns and empathy; respect their confidentiality and privacy in order to communicate with them in a courteous and respectful manner.
• Complies with company policies and procedures and maintains confidentiality of member’s demographics in accordance with state and federal laws. 
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
• Participates in meetings, trainings and in-service education, as required. 
• Assists manager in other duties assigned as needed. 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.