Visitor Services Associate

Working Title: Visitor Services Associate Job Requisition ID: 58672 Opening Date: 10/05/2026 Closing Date: 10/20/2026 Agency: Department of Natural Resources Class Title: MUSEUM TECHNICIAN I - 83449 Skill Option: None Bilingual Option: None Salary: Anticipated Starting Salary: $4,922 a month; Full Salary: $4,922-$6,762 a month Job Type: Salaried Category: Full Time Number of Vacancies: 2 Bargaining Unit Code: RC062 Technical Employees, AFSCME Merit Comp Code: N/A Work Hours: See Footer Anticipated Hybrid Work Schedule Availability: Not available, fully in office Headquarter Location: 502 S Spring St, Springfield, Illinois, 62704 Work County: Sangamon Agency Contact: Vicky Fowler, View email address on click.appcast.io, View phone number on click.appcast.io This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview Under supervision, our Visitor Services Associates work with the public and are usually the first and last staff with whom our visitors interact. They extend a courteous and friendly greeting to visitors upon their arrival; process admissions for the general public, tour groups, and special events; orient visitors to the Museum; provide information on a wide range of topics related to their visit to the Museum; and make suitable recommendations to tourists on other local historic sites, venues, and businesses; Additional duties include: Assist with educational and audience engagement programming; Ensure safety and security throughout the Museum; Route telephone calls and inquiries to appropriate staff; Serve as point of contact for outside deliveries to the Museum; and Assist with coordination and training of volunteers and interns. Museum staff are impelled to engage in a regular cycle of professional development to maintain competence and currency in their areas of expertise or responsibility; and participate in relevant professional organizations. This position may occasionally travel locally, regionally, or statewide to participate in professional development, outreach events, and for general operational needs of their work site. Each staff member is expected to create work that is visible to the residents of Illinois; work in a team environment across geographic locations and disciplines; perform at a level that reflects national standards and best practices of an accredited museum and brings state, national, and/or international recognition to the Museum; follow all relevant state and federal laws; and abide by professional museum ethics. Essential Functions Serves as an ambassador for ISM with the public. Assists with educational and audience engagement programming. Engages with visitors at the Illinois State Museum. Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above. Minimum Qualifications Minimum of a bachelor’s degree in a discipline relevant to the position or the Museum's mission. Two years of experience working in a museum or cultural institution or other not-for-profit organization relevant to the Museum's disciplines of art, anthropology, history, and natural history. Preferred Qualifications 2-years' experience in visitor/customer services/education. Working knowledge of educational and engagement strategies. Working knowledge level of experience using Microsoft 365 / MS Office suite of software (primarily Word and Excel). Working knowledge level of experience posting content on various social media platforms. Conditions of Employment Requires completion of a background check and self-disclosure of criminal history. Valid Driver’s License. Ability to occasionally travel for work-related requirements or professional development. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. Agency and Division Statement DNR Agency Statement Charged with preserving, protecting, and promoting Illinois’ natural resources, the Illinois Department of Natural Resources (IDNR) employees oversee water, wildlife, wetlands and oil wells, parks, historic sites – and everything in between. Employment opportunities vary greatly, often providing employees the chance to work indoors and out in a dynamic yet relaxed environment. Working for the State of Illinois, IDNR employees receive excellent benefits, including health, vision and dental insurance; a retirement plan and deferred compensation options; state holidays and other time off; as well as pre-tax benefit programs; flexible/remote work schedules may be available for certain positions. Division Statement The State Museum is a division of IDNR. Accredited by the American Alliance of Museums, the Illinois State Museum system (ISM) includes the headquarters museum and ISM-Research & Collections Center both in Springfield with branch sites ISM-Dickson Mounds in Lewistown, and ISM-Lockport Gallery in Lockport. The ISM is dedicated to sharing Illinois stories, honoring its cultural and natural resources, and inspiring our future. Its extensive collections and research activities provide the foundation for exhibitions and public programs that tell the story of the land, life, people, and art of Illinois. The Illinois State Museum is committed to creating an inclusive workplace that is mindful of community stories and lived experiences. Work Schedule: *Position 1: Hours: Wednesday - Saturday 8:30am - 5:00pm; Sunday 11:30am-5:00pm. OFF Monday & Tuesday. Due to scheduled public programs or events, some overtime hours may be required. *Position 2: Hours: Monday, Tuesday, Friday, and Saturday 8:30am - 5:00pm; Sunday 11:30am-5:00pm. OFF Wednesday and Thursday. Due to scheduled public programs or events, some overtime hours may be required. This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs). APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: View email address on click.appcast.io View email address on click.appcast.io